Receptionist

Sai Raj Limited, a leader in Kenya's fibreglass moulding, commercial vehicle body manufacturing, and vehicle conversion specialities, is seeking a dedicated Receptionist. This role is crucial for managing the front office operations, ensuring a professional and organized environment, and facilitating smooth internal and external communications. Sai Raj Limited is one of Kenya’s leading Fibreglass moulders, Commercial Vehicle body manufacturers and vehicle Conversion specialists, offering the largest, most diverse range of products available in the market today.

Key Responsibilities and Duties

The Receptionist will be responsible for a variety of administrative and front office tasks, including:

• Ensuring the showroom is neat and tidy, including well-arranged items on the slat walls.
• Practicing electricity conservation by switching on and off computers and machines when and when not in use.
• Ensuring adequate refreshment items (glasses and water) are readily available at the reception.
• Operation of the reception Television display at the showroom area.
• Ensuring there is adequate reading literature (brochures & profiles) neatly arranged on the reception table/stands.
• Ensuring that all staff radios are working properly.
• Familiarizing with extension numbers of company staff for efficient routing.
• Recording all telesales/on reception book and in Excel sheet format/CRM.
• Directing all telephone inquiries to the right departments (sales, finance, accounts, and administration).
• Ensuring guards’ extension is working correctly.
• Ability to do Photocopying, scanning, and laminating of documents.
• Verification and submission of documents received to attention persons and recording them in the register.
• Casuals’ management: Recording casuals names, retaining their ID’s, and issuing workshop passes.
• Visitors management: Recording all visitors going into the workshop and ensuring proper authorization process is followed.
• Submission of the Reception book to the office on a daily basis.
• Recording complaints/anomalies encountered in the day, managing customer interactions satisfactorily, and gathering customer feedback.
• Ensuring the Visitors helmets and reflectors are cleaned and maintained properly.
• Performing any other tasks handed out by the management that are not limited to the above job roles/duties and deliverables.

Qualifications and Experience

• Qualification: Diploma holder.
• Experience: 2 to 6 years of relevant experience.