Sai Raj Limited is one of Kenya’s leading Fibreglass moulders, Commercial Vehicle body manufacturers and vehicle Conversion specialists, offering the largest, most diverse range of products available in the market today. Our designers work with you during the development of each product to discuss the range of features available to you.
Role and Responsibilities
The Receptionist is responsible for managing the front office and showroom, ensuring smooth administrative operations, effective communication, and efficient customer and visitor management.
Key Duties:
- Ensuring the showroom is neat and tidy, including well-arranged items on the slat walls.
- Practicing electricity conservation by switching on and off computers and machines when and when not in use.
- Ensure adequate refreshment items (Glasses and water) are readily available at the reception.
- Operation of reception Television display at the showroom area.
- To ensure there is adequate reading literature (brochures & profiles) neatly arranged on the reception table/stands.
- Ensuring that all staff radios are working properly.
- Familiarize with extension numbers of company staff.
- Recording all telesales/on reception book and in excel sheet format/CRM.
- Directing all telephone inquiries to the right departments (sales, finance, accounts, and administration).
- Ensuring guards’ extension is working correctly.
- Ability to do Photocopying, scanning, and laminating of documents.
- Verification and submission of documents received to attention persons and recording in the register.
- Casuals’ management: Recording casuals names, retaining their Id’s and issuing of workshop passes.
- Visitors management: Recording all visitors going into the workshop and ensuring proper authorization process.
- Submission of Reception book to the office on a daily basis.
- Recording complaints/anomalies encountered in the day and managing customer satisfactorily and gathering customer feedback.
- Ensuring the Visitors helmets, reflectors are cleaned and maintained properly.
- Performing any other tasks handed out by the management, as the role is not limited to the above job roles/duties and deliverables.
Required Qualifications and Experience
- Qualification: Diploma.
- Experience: 2 - 6 years of relevant experience.
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