Receptionist

Key Responsibilities

• Receive and attend to patients, visitors, and clients in a professional and courteous manner.
• Manage patient registration, appointment scheduling, and front desk coordination.
• Direct patients appropriately to consultation rooms, departments, or services.
• Handle incoming calls, inquiries, and hospital communication channels efficiently.
• Ensure accurate patient data entry and updates in the hospital management system.
• Support billing processes and guide patients on payment procedures where necessary.
• Maintain a clean, organized, and professional reception area at all times.
• Coordinate patient flow to reduce waiting time and improve service efficiency.
• Provide general administrative and clerical support to hospital departments as required.
• Uphold confidentiality, patient dignity, and hospital service standards at all times.

Requirements & Qualifications

• Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field.
• Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience).
• Strong customer service and patient handling skills.
• Excellent communication and interpersonal skills.
• Ability to manage high patient flow in a busy clinical environment.
• Proficiency in computer applications and hospital management systems will be an added advantage.
• Strong organizational skills with attention to detail.
• Ability to handle patients and relatives with professionalism, empathy, and patience.
• High level of integrity, discretion, and professionalism.