Administration and Office SupportFull-TimeMid-level(3-5 yrs)
Job Description
About the Role
At Ciala Hospital, we are committed to providing exceptional healthcare services to our patients with compassion, expertise, and the latest medical advancements. We are looking for a professional and customer-oriented Receptionist to join our team in Kisumu. The successful candidate will manage front desk operations, patient registrations, and communications while delivering excellent customer service.
Key Responsibilities
Receive and attend to patients, visitors, and clients in a professional and courteous manner.
Manage patient registration, appointment scheduling, and front desk coordination.
Direct patients appropriately to consultation rooms, departments, or services.
Handle incoming calls, inquiries, and hospital communication channels efficiently.
Ensure accurate patient data entry and updates in the hospital management system.
Support billing processes and guide patients on payment procedures where necessary.
Maintain a clean, organized, and professional reception area at all times.
Coordinate patient flow to reduce waiting time and improve service efficiency.
Provide general administrative and clerical support to hospital departments as required.
Uphold confidentiality, patient dignity, and hospital service standards at all times.
Requirements & Qualifications
Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field.
Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience).
Strong customer service and patient handling skills.
Excellent communication and interpersonal skills.
Ability to manage high patient flow in a busy clinical environment.
Proficiency in computer applications and hospital management systems will be an added advantage.
Strong organizational skills with attention to detail.
Ability to handle patients and relatives with professionalism, empathy, and patience.
High level of integrity, discretion, and professionalism.
How to Apply
Interested and qualified candidates should forward their CV to: careers@cialahospital.com using the position as the subject of the email.