Royal Mabati Factory is seeking a Quality Assurance Officer to ensure that customer interactions and call standards are maintained at the highest level. The primary purpose of this role is to monitor calls to ensure they adhere to set standards and scripts, track and close open quotations, and provide market feedback to the business based on customer interactions.
Responsibilities
Call Monitoring: Listen to and evaluate customer calls to ensure adherence to scripts and company standards.
Sales Support: Actively track all open quotations and ensure they are closed efficiently.
Reporting: Analyze findings from call listening and interactions, providing detailed reports according to established scripts.
Market Feedback: Capture and provide valuable market feedback to the business gained during customer interactions and call monitoring.
Compliance: Monitor interactions to ensure accuracy, compliance with company policy, and professionalism.
Process Improvement: Identify gaps in service delivery and suggest management strategies for process improvement.
General Support: Perform any other duties as assigned by the line manager.
Requirements and Qualifications
Education: Diploma or Degree in any business-related field or Customer Care.
Experience: 1-3 years of experience in sales.
Technical Skills: Highly analytical with keen attention to detail.
Soft Skills: Strong communication and interpersonal skills.
Mindset: A customer-first mindset with the ability to provide real-time support.
Attributes: Results-oriented, strategic thinker, proactive problem solver, and able to work under minimal supervision.
How to Apply
Interested candidates should send their updated CV to hr@royalmabati.com. The application deadline is Friday, 03rd April, 2026.
How to Apply
Send your CV to: hr@royalmabati.com by Friday, 03rd April, 2026.
