Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
Role Overview
This is a full-time on-site role for a Professional Restaurant Waitress at Jumba Ruins Monsoon, located in Mombasa County, Kenya. The Waitress will be responsible for providing exceptional customer service, taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. Additional responsibilities include maintaining a clean service area, assisting in food preparation and presentation, and addressing customer inquiries and concerns in a courteous and timely manner.
Key Responsibilities
Provide exceptional customer service and ensure guest satisfaction.
Take accurate food and drink orders and deliver items promptly.
Assist in basic food preparation and presentation.
Maintain a clean, hygienic, and organized service area.
Address guest inquiries, complaints, and requests courteously and efficiently.
Qualifications & Requirements
Educational qualification of BA/BSc/HND.
Strong customer service and communication skills.
Experience in Food & Beverage and Food Service roles.
Basic cooking skills are considered an added advantage.
Ability to work effectively in a fast-paced environment.
Excellent interpersonal skills with a positive, customer-oriented attitude.
Previous experience in the hospitality industry is preferred.
