At Terumo Blood and Cell Technologies, our 7,900+ team members play an important role in the collection, processing, development, and delivery of blood- and cell-based treatments so our customers can help more patients access the highest standards of care. The Product Specialist for East Africa is accountable for the implementation and routine use of designated products throughout the region, ensuring high customer satisfaction and providing comprehensive application support from pre-sales to routine use.
Essential Duties and Responsibilities
- Implementation and Routine Use: Accountable for the implementation and routine use of designated products throughout the designated region.
- Customer Satisfaction: Responsible for follow-up after routine use with the customer and maintaining high customer satisfaction.
- Application Support: Responsible for application support from pre-sales to routine use of assigned technologies at customer sites in close collaboration with sales to ensure seamless integration within sales priorities.
- Evaluations and Studies: Provide implementation support for evaluations, validations, clinical, and marketing studies to demonstrate competitive advantages or market acceptance of the product.
- Knowledge Transfer: Execute effective transfer of knowledge to external customers during trainings at the customer site and at centrally organized trainings, including presentations at workshops and succession meetings.
- Operational Troubleshooting: Provide on-call and on-site operational troubleshooting related to assigned technologies.
- Product Expertise: Maintain a high level of product knowledge in the technology to successfully demonstrate systems to external customers.
- Tool Development: Input in the development and implementation of new customer training and implementation tools and processes (e.g., e-tools).
- Value Proposition: During customer-facing exercises, provide value-based product information focusing on our differentiators and maximizing the utilization rate.
- Relationship Building: Build strong working relationships with internal/external customers and distributors to achieve goals.
- Market Assessment: Perform ongoing market assessment and customer-specific technical needs, problems, and opportunities to increase sales.
- Sales Collaboration: Ensure frequent communication and input to sales consultants and account managers to assure follow-up of identified sales leads.
- Protocol Improvement: Identify the need for, and provide input to, improvements in protocols developed to support the use of Terumo BCT devices and applications.
- Feedback Loop: Provide input/feedback to marketing and product management to recommend changes in product design, manufacturing, quality, and any other aspect of the product or service.
- Training: Responsible for conducting in-service training.
- Sales Process Design: Assist the sales team in creating solutions around the product, modeling the value proposition, and validating with external stakeholders. Assist in constructing product differentiators and tying them to personal wins of each buyer influencer.
Minimum Qualification Requirements
- Education: Bachelor's degree in Life Sciences, Engineering, or equivalent by experience.
- Experience: A first work experience in a similar role or related industry.
- Sector Knowledge: Knowledge of the medical device sector and experience understanding business products and therapy applications.
How to Apply
Interested and qualified candidates should apply online by visiting the official Terumo BCT career portal at careers.terumobct.com.
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