The Product Owner is crucial for defining and communicating the product vision, roadmap, and strategy for Roamtech's communication solutions. This role ensures product development aligns with business goals, scalability, and profitability.
Responsibilities
Product Strategy & Vision
- Define and communicate the product vision, roadmap and strategy for communication solutions.
- Conduct market research to identify trends, customer needs and competitive positioning.
- Align product development with business goals, ensuring scalability and profitability.
Stakeholder & Customer Collaboration
- Work closely with enterprise clients, the commercial team, and customer support to gather feedback and refine product features.
- Engage with telecommunications service providers and technology partners to ensure seamless integrations.
- Translate business requirements into clear user stories, acceptance criteria and technical specifications.
Agile Product Ownership
- Prioritize and manage the product backlog in collaboration with Scrum teams.
- Lead sprint planning, backlog grooming, and retrospectives to ensure timely delivery.
- Ensure that development efforts align with compliance, security and respective regulatory standards.
Technical & Operational Oversight
- Drive innovation in cloud communications, API integrations, and automation.
- Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments.
- Monitor product performance, uptime and SLAs for high-availability systems.
Go-to-Market & Growth
- Collaborate with sales and marketing on product launches, pricing strategies, and positioning.
- Develop documentation, training materials, and demos for internal and external stakeholders.
- Analyze KPIs, usage metrics, and ROI to drive continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 3+ years of experience as a Product Owner/Manager in communication technologies (SMS, Email, Voice, WhatsApp, USSD, IVR, Contact Center).
- Strong understanding of cloud communications (CPaaS), APIs, and telecom infrastructure.
- Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation) is a plus.
- Experience working in Agile/Scrum environments with tools like Jira, Confluence, Slack etc.
- Familiarity with collaboration platforms and enterprise integration tools.
- Fintech certifications are a plus.
- PM certification is a plus.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Strong understanding of product lifecycle management.
- Excellent communication and stakeholder management skills.
