Procurement Systems Functional Support

Responsibilities

Functional Support and System Operations

• Serve as the primary functional administrator and subject matter expert for procurement systems (e.g., Oracle Fusion Procurement, eProcurement, and supplier management tools).
• Own and maintain system configurations, workflows, approval hierarchies, and user access in alignment with procurement policies and controls.
• Act as the point of contact for procurement system inquiries, including sourcing events, RFPs, supplier evaluations, and day‑to‑day system usage.
• Provide functional support across the procure‑to‑pay lifecycle, including requisitions, purchase orders, contracts, supplier onboarding, and spend reporting.
• Coordinate with IT teams and system vendors on enhancements, integrations, upgrades, patches, testing, and issue resolution.
• Support system changes and initiatives by assisting with requirements definition, configuration updates, user acceptance testing (UAT), and post‑implementation support.
• Document and maintain functional requirements, system workflows, and procedures.

Process Improvement, Digital Enablement & Stakeholder Collaboration

• Partner with Procurement, Finance, IT, and Program teams to identify system gaps and opportunities for process optimization, automation, and simplification.
• Coordinate with IT teams and system vendors on enhancements, integrations, upgrades, testing, and issue resolution.
• Support procurement system initiatives, including requirements definition, user acceptance testing (UAT), and post‑implementation support.
• Document and maintain procurement system workflows, configurations, and process updates.
• Support the phased adoption of digital and AI‑enabled procurement tools, ensuring alignment with organizational needs, policies, and user readiness.
• Act as a functional liaison to ensure procurement systems align with business and financial requirements, including financial integrations (e.g., exchange rates and reporting tools such as OANDA).

Data, Reporting & Compliance

• Support procurement and spend analytics by assisting with reporting, dashboards, and data extracts.
• Ensure procurement systems comply with internal controls, audit requirements, and organizational policies.
• Support data governance, user access controls, and role-based permissions.

Qualifications and Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, Information Systems, or a related field.
• Minimum 3 years of experience in procurement.
• Experience working with procurement or ERP systems (e.g., Oracle Fusion, SAP, Coupa).
• Experience supporting system implementations or major upgrades.
• Practical understanding of procurement processes, sourcing, and compliance requirements.
• Strong analytical, problem‑solving, and data interpretation skills.
• Proficiency in Microsoft Excel and reporting or data analysis tools.
• Professional procurement certification (e.g., CIPS Level 3–4 or equivalent) is preferred.
• Experience in NGOs or donor-funded programs is an advantage.
• Exposure to digital transformation initiatives, workflow automation, or AI-enabled procurement tools.

Core Competencies

• Functional Systems Expertise: Deep understanding of procurement systems from a user and process perspective.
• Customer Service Orientation: Clear, patient, and solution‑focused user support.
• Attention to Detail: High standards for data quality and compliance.
• Communication & Training Skills: Able to explain system concepts to non‑technical users.
• Collaboration: Works effectively across Procurement, Finance, IT, and Program teams.
• Integrity & Compliance: Upholds procurement ethics, transparency, and accountability.
• Continuous Improvement Mindset: Proactively seeks ways to improve systems and processes.

How to Apply

Interested and qualified candidates should apply online via the CARE International career portal on Taleo. Click here to apply.