The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department. The role is responsible for ensuring smooth customer experiences across digital channels, supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.
Key Responsibilities
Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
Identify, investigate, and escalate customer journey issues including failed purchases, payment errors, broken links, and incomplete onboarding processes.
Follow up on leads generated through campaigns, digital channels, and partner referrals to support customer acquisition and conversion.
Support execution of sales and marketing campaigns, including promotions, customer engagement activities, and performance tracking.
Receive, log, and follow up on claims submitted through partners, while coordinating with internal teams for timely resolution.
Support partner onboarding, relationship management, and day-to-day operational matters to ensure effective service delivery.
Prepare and track partnership documents including contracts, proposals, onboarding packs, approval papers, and related correspondence.
Prepare meeting agendas, minutes, presentations, reports, and business case documents for internal and external stakeholders.
Maintain accurate trackers, records, and progress updates for leads, claims, partner engagements, campaigns, and departmental activities.
Undertake any other duties assigned in support of departmental objectives, operational efficiency, and business growth initiatives.
Knowledge, Experience, and Qualifications Required
Bachelor's degree in business, marketing, insurance, communication, or a related field.
Certificate or Diploma in Insurance is an added advantage.
Familiarity with sales and marketing activities.
Strong written and verbal communication skills.
Comfort with analyzing data and campaign performance metrics.
Excellent time management and organizational skills to handle multiple tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
Detail-oriented and proactive, with a customer-focused mindset.
Adaptable and able to work in a fast-paced, collaborative, and team-oriented environment.
How to Apply
Interested and qualified candidates should visit the Britam recruitment portal at britam.taleo.net to apply.
How to Apply
Interested and qualified candidates should apply online through the Britam career portal at britam.taleo.net. Ensure you follow the specific application prompts on the portal.
