The role of the OTS Coordinator is to coordinate operational and technical support activities, ensuring timely follow-up of requests, documentation control, reporting, and effective communication between operations, maintenance, HSE (Health, Safety, and Environment), suppliers, and internal stakeholders to support safe and efficient petroleum operations.
Key Responsibilities
Operations & Technical Support Coordination
- Receive, log, and coordinate operational/technical support requests and prioritize actions.
- Liaise with internal teams and external service providers to ensure timely delivery of support.
- Track progress against agreed timelines and escalate delays or critical issues.
- Support planning of routine support activities, shutdown support, and urgent interventions.
Work Order / Service Request Management
- Maintain accurate request/work order registers and ensure completeness of documentation.
- Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
- Ensure services meet agreed Service Level Agreements (SLAs) and operational requirements.
Documentation & Data Management
- Maintain records, reports, technical documents, and controlled files (version control and archiving).
- Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
- Maintain asset/equipment support logs and update systems as required.
Reporting & Continuous Improvement
- Track OTS Key Performance Indicators (KPIs) such as response time, closure rate, and recurring issues, and report trends.
- Identify recurring bottlenecks and propose process improvements.
- Support root cause analysis and corrective action follow-up for recurring operational issues.
HSE & Compliance Support
- Ensure support activities align with HSE rules, permits, and company procedures.
- Participate in safety meetings/briefings and communicate relevant safety updates.
- Support incident reporting documentation and action tracking where required.
Requirements
Key Qualifications and Experience
- Bachelor’s degree in Engineering, Operations Management, or a related field.
- Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy.
- Strong understanding of operational support workflows, maintenance coordination, and service provider management.
- Experience with CMMS/ERP systems is an added advantage.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and stakeholder coordination skills.
- Strong reporting capability and good proficiency in Excel and MS Office tools.
- High attention to detail and commitment to documentation quality.
- Strong safety mindset and familiarity with HSE requirements in industrial environments.
- Willingness to travel or support site-based operations if required.
