This-Ability is a social enterprise focused on advancing Disability Rights and Inclusion in Kenya. Our team combines business strategy and social entrepreneurship with a passion for disability rights. We work to provide technical support and assistance to strengthen disability rights and inclusion in Kenya.
The Operations & Performance Manager provides strategic leadership for the organization’s internal operations, ensuring that systems, resources, and processes support the effective delivery of the Strategic Plan. The role continuously assesses organizational performance, identifies opportunities for improvement, and leads initiatives that strengthen institutional effectiveness.
Key Roles and Responsibilities
Strategic Operations Leadership
- Provide strategic leadership for internal operations to ensure alignment with the Strategic Plan.
- Lead the implementation of organizational operational priorities and institutional strengthening initiatives.
- Translate strategic objectives into operational plans and performance targets.
- Strengthen organizational systems, policies, and standard operating procedures.
- Promote efficiency, innovation, and continuous improvement across operational functions.
- Advise the Managing Trustee on operational risks, organizational capacity, and institutional priorities.
- Foster collaboration between operational and programme teams to ensure integrated organizational performance.
Organizational Performance and Institutional Effectiveness
- Develop and monitor organizational performance indicators and departmental scorecards.
- Coordinate annual work planning and quarterly organizational performance reviews.
- Monitor implementation of strategic and operational plans.
- Produce organizational performance reports for senior leadership and governance oversight.
- Promote a culture of accountability, results-based management, and continuous learning.
- Lead institutional improvement initiatives arising from organizational assessments, audits, and evaluations.
Finance, Administration and Resource Management
- Provide operational oversight of budgeting, financial planning, and resource utilization.
- Monitor implementation of financial controls and internal accountability systems.
- Support annual budgeting, forecasting, and financial performance reviews.
- Ensure compliance with statutory obligations, donor requirements, and organizational policies.
- Oversee administration, procurement, logistics, asset management, and facilities management.
- Strengthen systems for contract management, inventory control, and organizational resource planning.
Human Resources and Organizational Development
- Lead workforce planning, recruitment, and onboarding processes.
- Strengthen performance management systems and staff development initiatives.
- Promote staff wellbeing, organizational culture, and employee engagement.
- Ensure implementation of HR policies, procedures, and employment legislation.
- Support succession planning, leadership development, and organizational change initiatives.
- Promote diversity, equity, inclusion, and safeguarding across the organization.
Governance, Risk Management and Compliance
- Coordinate implementation of governance policies and Board decisions.
- Support the Managing Trustee in preparing governance and compliance reports.
- Strengthen enterprise risk management and internal control systems.
- Ensure compliance with donor agreements, statutory obligations, and organizational policies.
- Oversee implementation of safeguarding, data protection, procurement, and financial compliance frameworks.
- Coordinate organizational audits and support implementation of audit recommendations.
Technology, Information Systems and Digital Transformation
- Oversee ICT systems, cybersecurity, and digital infrastructure.
- Strengthen organizational data governance and information management.
- Promote digital transformation initiatives that improve operational effectiveness.
- Support implementation of technology solutions that enhance organizational performance.
- Ensure business continuity planning and information security measures are maintained.
- Collaborate with programme teams to ensure technology supports service delivery and organizational learning.
Leadership, Collaboration and Organizational Culture
- Supervise and mentor operational staff while promoting professional growth and high performance.
- Encourage collaboration between operational and programme teams.
- Support organizational planning, budgeting, and decision-making processes.
- Model ethical leadership, professionalism, and accountability.
- Champion the organization’s mission, vision, values, and safeguarding commitments.
- Foster an organizational culture built on inclusion, integrity, innovation, and continuous improvement.
Qualifications and Experience
- Master’s degree in Business Administration, Organizational Development, Human Resource Management, Finance, Operations Management, Public Administration, or a related discipline.
- Professional certifications such as PMP, PRINCE2, CIPD, CHRP-K, CPA(K), CISA, ISO Lead Auditor, Lean Six Sigma, Results-Based Management, Change Management, or Corporate Governance.
- Minimum of eight (8) years of progressively responsible experience in organizational operations, institutional management, or nonprofit administration.
- At least five (5) years of experience in a senior management or leadership role.
- Demonstrated experience overseeing finance, administration, human resources, procurement, and compliance functions.
- Strong knowledge of governance, enterprise risk management, and organizational development.
- Experience working with donor-funded organizations and regulatory compliance frameworks.
- Excellent analytical, leadership, and organizational management skills.
Core Competencies
- Strategic and operational leadership.
- Organizational development and performance management.
- Financial oversight and institutional resource management.
- Governance, risk management, and compliance.
- Human resource leadership and organizational culture development.
- Procurement, administration, and logistics management.
- Digital transformation and information systems oversight.
- Strong decision-making, planning, and problem-solving abilities.
- Excellent communication, negotiation, and stakeholder management skills.
- Commitment to disability inclusion.
