About the Role
The Operations Lead provides strategic and operational oversight to ensure the seamless functioning of all organizational processes, infrastructure, and services within Hope Media. The role ensures operational efficiency, risk management, and alignment of daily activities with the unit’s mission and Christ-centered values. This position reports to the Head of Media.
Key Responsibilities
- Strategy & Efficiency: Develop and implement operational strategies that support organizational goals, efficiency, and sustainable growth across all departments.
- Process Optimization: Streamline processes, standard operating procedures, and operational workflows to maximize efficiency, minimize errors, and improve service delivery.
- Resource Management: Oversee the allocation, utilization, and maintenance of physical and financial resources to ensure operational sustainability and cost-effectiveness.
- Compliance & Risk Management: Ensure adherence to organizational policies, regulatory requirements, and safety standards while managing operational risks proactively.
- Cross-Functional Collaboration: Facilitate collaboration between content, technical, commercial, and administrative teams to ensure smooth operations and alignment with the strategic priorities of the media house.
- Performance Tracking: Track operational KPIs, prepare reports, and provide insights for informed decision-making and continuous process improvement.
- Infrastructure & Projects: Lead operational projects, infrastructure upgrades, and facility management to support media production, broadcast, and administrative functions.
- Leadership & Mentorship: Mentor, develop, and motivate operational staff, fostering a culture of accountability, teamwork, and excellence.
- Innovation: Promote the adoption of new tools, technologies, and best practices to enhance operational efficiency, agility, and impact.
- Values Alignment: Model Christ-centered values in operational management, demonstrating integrity, accountability, and alignment with ministry objectives.
Requirements
- Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
- Bachelor’s degree in Business Administration, Media Management, Operations, or a related field (Master’s preferred).
- At least 7 years’ experience in a similar role.
- Proven experience with relevant compliance standards.
- Strong background in financial monitoring, reporting, and cost management.
- Excellent rapporteur, policy management, and cross-functional coordination skills.
- Strong analytical and problem-solving abilities.
- In-depth understanding of operational processes in a multi-platform media environment.
- Excellent organizational and project management skills.
- Strong communication, reporting, and stakeholder management ability.
- Proactive, detail-oriented, and results-driven.
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