Morsan is a global powerhouse in HR consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive HR services to meet an organization's unique needs, from talent acquisition and development to performance management and HR strategy. We are seeking an Operations Assistant to handle the logistical and operational backbone of our service-oriented activities, specifically focusing on staff deployment, resource allocation, and performance tracking across multiple client locations.
Key Responsibilities
Develop and maintain a centralized daily deployment schedule, ensuring all client sites are fully staffed as per contractual requirements.
Track real-time staff attendance, lateness, absenteeism, and redeployments; coordinate immediate replacements to eliminate service gaps.
Maintain and update an operations tracker capturing site allocations, staffing levels, shift coverage, and service status across all locations.
Follow up with supervisors and site leads to confirm task completion, escalate delays, and enforce accountability for missed deliverables.
Log, categorize, and track all client complaints and service requests; ensure resolution within agreed timelines and maintain closure records.
Coordinate allocation and movement of cleaning supplies and equipment across sites based on demand, usage trends, and urgency.
Monitor stock levels, trigger replenishment requests, and track consumption patterns to prevent shortages or overstocking.
Prepare structured daily, weekly, and monthly reports covering staffing, service performance, incident logs, and operational gaps.
Maintain accurate and up-to-date records of staff deployment, client sites, contracts, SLAs, and operational documentation.
Support onboarding logistics by coordinating staff allocation, uniform issuance, and site briefings for new hires.
Identify inefficiencies in scheduling, staffing, or resource allocation and recommend data-driven improvements.
Act as the central coordination point between field teams, supervisors, drivers, and management to ensure seamless information flow.
Minimum Qualifications & Requirements
Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
Minimum of 2–3 years’ experience in operations coordination, logistics, or administrative support within a service-based environment.
Proven experience handling scheduling, reporting, and multi-site coordination.
Strong proficiency in Microsoft Excel (trackers, basic analysis, and reporting).
Excellent organizational and multitasking skills with the ability to manage high volumes of data and tasks.
Strong follow-up and execution skills with a results-oriented mindset.
Excellent communication and stakeholder coordination abilities.
High attention to detail and accuracy in record-keeping and reporting.
Ability to work under pressure and manage competing operational priorities.
Strong problem-solving skills with a proactive and analytical approach.
High level of professionalism, accountability, and confidentiality.
