Allied Talent Partners (ATP) is seeking an Operations and Member Experience Coordinator to coordinate day-to-day Secretariat operations and member experience for a Kenya-based climate and governance platform during a formative set-up period, helping translate early momentum into a repeatable operating model for growth.
Deliverables & Key Responsibilities
Coordinate day-to-day Secretariat operations and member experience for a Kenya-based climate and governance platform during a formative set-up period.
Support Glue Up CRM implementation, member registration, onboarding workflows, member records, membership categories, event-registration workflows, renewal reminders, engagement tracking, and reporting extracts.
Serve as the focal point for member communications, engaging board directors, founders, executives, corporate members, and individual members with a polished service orientation.
Coordinate Steering Committee administration and operating rhythm, including scheduling, minutes, action tracking, follow-ups, and documentation.
Coordinate high-level member events and communications, including logistics, vendor coordination, briefing materials, invitations, newsletters, and social media or website updates.
Coordinate governance, compliance, donor, financial, and operational administration with relevant technical leads, including compliance calendars, statutory and tax filing coordination, board-paper preparation, donor documentation, impact narratives, and proposal or pitch-material inputs.
Experience & Qualifications
At least four years of experience in Secretariat coordination, operations, executive support, high-touch member services, programme administration, or comparable roles.
Bachelor's degree in Business, Law, Finance, Public Policy, Sustainability, or a related field.
Experience coordinating multiple workstreams, maintaining operating rhythms, following up across stakeholders, and keeping records and action trackers up to date.
Experience supporting membership registration, onboarding, engagement, CRM or member-platform workflows, membership categories, event-registration processes, renewal reminders, or comparable stakeholder-management systems.
Experience supporting boards, committees, or senior stakeholder forums, including scheduling, meeting preparation, minutes, action tracking, and follow-through.
Experience supporting governance, compliance, donor reporting, or resource-mobilization processes.
Experience coordinating events and communications for senior audiences.
Exposure to donor-funded, nonprofit, association, governance-platform, financial-services, professional-services, or premium member-service environments is advantageous.
Technical Skills & Competencies
Strong coordination and operating discipline, including translating priorities into practical workplans and maintaining clean records.
Ability to support CRM/member-management implementation (Glue Up experience is beneficial but not required).
Strong writing ability across executive correspondence, member invitations, newsletters, briefing materials, and social media.
Ability to coordinate budgets, vendor invoices, donor documentation, compliance inputs, statutory/tax filing processes, and board papers.
