Office Assistant/Messenger

The Office Assistant/Messenger role at DHL is crucial for ensuring the efficient completion of tasks in a timely and professional manner, strictly adhering to operational procedures and company standards. The position requires maintaining the highest standards of customer service and promptly closing all office assistance responsibilities, all while upholding the integrity of the Company.

Role Outline

To ensure efficient completion of tasks in timeous and professional manner, according to operational procedures and standards. Ensuring customer service is of the highest standards and that all office assistance responsibilities are closed promptly. To always maintain the integrity of the Company.

Key Responsibilities

• Operate with integrity and ethical values, exhibiting honesty and pride in the job with a keen eye for detail.
• Maintain a clear understanding of departmental requirements.
• Ensure vehicle and company equipment are properly cared for and maintained in good running order.
• Provide professional customer service to both internal and external customers.
• Ensure correct use of vehicle and other company equipment, reporting any defects in a timely manner.
• Adhere strictly to standard operating procedures, including Health, Safety, and Risk procedures.
• Account for and complete all documentation as per instructions.
• Execute a daily vehicle inspection, utilizing a checklist, both when leaving and returning from the route.
• Drive the company vehicle safely and courteously.
• Conduct all communication in a polite, professional manner that promotes respect, goodwill, and trust.
• Keep vehicles and work areas tidy, safe, and neat at all times.
• Attend weekly/monthly meetings as per Administration guidelines.
• Operate within the legal limits regarding hours of work and speed limits.
• Refuel, check oil, and water levels, and carry out vehicle safety checks daily.
• Ensure the vehicle is 100% roadworthy and in good running order.
• Maintain strong customer relationships.

Qualifications & Experience

• Educated to O-level or equivalent.
• Minimum of 4 years of experience in the driving industry.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
• Familiarity with the Nairobi routes and their environs.
• A deep understanding of supply chain needs, particularly within a logistics environment.