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Position Overview
Join a leading global cybersecurity company helping enterprises automate security operations, improve visibility across complex environments, and manage network security at scale.
This is a highly hands-on, customer-facing engineering role combining deployment, technical consulting, troubleshooting, and solution delivery. You'll work directly with enterprise customers across cloud and on-premise environments, helping them successfully evaluate, deploy, and adopt industry-leading security software.
The role is ideal for someone with a strong network security foundation who enjoys both technical problem-solving and working directly with customers. You'll gain exposure to real-world enterprise security environments, collaborate with global engineering and product teams, and develop expertise across networking, firewalls, cloud infrastructure, and security operations.
Key Responsibilities
- Install and configure network security software for proof-of-concept and customer deployments.
- Support customer implementations across cloud and on-premise environments.
- Manage and maintain demo environments to ensure they remain stable, up to date, and aligned with current product capabilities.
- Lead technical onboarding activities and guide customers through setup and early product adoption.
- Participate in remote customer calls to understand technical requirements, advise on deployment approaches, and troubleshoot issues.
- Investigate and resolve technical problems through debugging, log analysis, and collaboration with internal teams.
- Work closely with Sales, Product Management, Delivery, and Engineering teams to ensure successful customer outcomes.
Requirements
- 2+ years of hands-on experience managing networks, with a focus on network security.
- Professional experience in a customer-facing sales, customer success, or account management role, working directly with customers or clients.
- Strong understanding of networking fundamentals, including: TCP/IP, HTTP/HTTPS, Browser-server communication, Routing and firewall concepts, Security policies.
- Hands-on experience working with firewall technologies and security policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
- CCNA or equivalent networking/security certification strongly preferred (e.g. CompTIA Network+, CompTIA Security+, Huawei HCIA, Juniper JNCIA, or similar).
- Ability to learn quickly, take initiative, and manage technical discussions professionally.
- BA/BSc/HND qualification.
Nice to Haves
- Linux experience (e.g., able to spin up and configure a Linux server from scratch, set date/time and networking, install and manage packages, do basic disk configuration and administration).
- Experience with at least one cloud platform (AWS, Azure, or GCP).
- Familiarity with Docker and Kubernetes fundamentals.
- Experience with Python/bash scripting.
- Familiarity with REST APIs and GraphQL.
