Managing Director, INUA Nexus (Global Business Services)

Role Overview

INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division. This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across:

• Cybersecurity support services
• AI data services and annotation
• IT support and technical services
• Customer experience (CX) and contact center operations

The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing.

Key Responsibilities

Strategic Leadership & Business Growth

• Define and execute the global growth strategy for INUA Nexus (GBS).
• Own and deliver multi-million-dollar revenue targets.
• Build and manage a strong enterprise sales pipeline across the US, UK, EU, Middle East, and Africa.
• Secure high-value enterprise and government contracts.
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems.

P&L Ownership & Financial Performance

• Own full Profit & Loss (P&L) for INUA Nexus.
• Drive revenue growth, margin expansion, and cost optimization.
• Develop and manage annual budgets, forecasts, and financial plans.
• Ensure sustainable and scalable business performance.

Global Service Delivery Excellence

• Oversee end-to-end service delivery operations across all GBS verticals.
• Ensure SLA adherence, quality assurance, and client satisfaction.
• Implement AI-driven delivery models and automation frameworks.
• Drive continuous improvement in efficiency, productivity, and service quality.

Operational Scale & Infrastructure Development

• Lead the expansion of delivery centers in Nairobi, Konza, Webuye, and other global locations.
• Scale the workforce from hundreds to thousands of employees.
• Design and implement a standardized global GBS operating model.
• Optimize resource allocation and operational efficiency.

Talent & Workforce Strategy

• Build and lead a high-performing, globally competitive workforce.
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development.
• Champion impact sourcing and youth employment initiatives.
• Develop leadership capability across all levels of the organization.

AI Integration & Innovation

• Embed AI and automation into all service delivery functions.
• Collaborate with Quantum Synapse AI to integrate Managed SOC capabilities.
• Position INUA Nexus as an AI-powered GBS leader, moving beyond traditional BPO models.

Governance, Risk & Compliance

• Ensure compliance with global standards including GDPR, ISO 27001 / 27701, and SOC 2.
• Maintain audit-ready operations and enterprise-grade security practices.
• Oversee risk management and regulatory compliance.

Qualifications & Experience

• Education: Bachelor’s degree in Business, Technology, or a related field. An MBA or equivalent executive qualification is preferred.
• Experience: 10–15+ years in Global Business Services (GBS), BPO, outsourcing, or enterprise service delivery.
• Leadership: Proven experience leading large-scale operations across multiple geographies and managing full P&L.
• Sales: Strong track record in closing enterprise-level deals and managing multi-million-dollar revenue targets.
• Tech Savvy: Experience with AI-enabled services or digital transformation is highly preferred.

Core Competencies

• Strategic thinking and execution.
• Strong commercial and negotiation skills.
• Operational excellence and scalability.
• Financial acumen and P&L management.
• Enterprise-level client relationship management.
• Digital transformation and AI integration.

How to Apply

Interested and qualified candidates should apply online via the INUA AI portal. Follow the link provided to submit your application: Apply Here.