To develop and implement the Bank’s performance management, strategies and policies that support staff productivity, retain and motivate talent, while ensuring alignment to business goals, regulatory compliance and market competitiveness. The Manager, Performance Management is responsible for building a culture of high performance across the Bank and bridging the gap between organizational goals and employee productivity by overseeing the end-to-end performance management framework, managing incentive and reward structures, and analysing critical data to support business decision.
Key Responsibilities
Performance Management
- Lead the design, implementation, and continuous improvement of the performance management framework across the Bank.
- Coordinate the annual performance management cycle including goal setting, mid-year reviews, and year-end evaluations.
- Manage and coordinate organization-wide efforts to ensure that performance management and performance improvement programs are developed and managed using a data-driven approach that sets priorities for improvements in line with on-going strategic imperatives.
- Contribute to the design, implementation and management of effective leadership, employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among staff and overall talent sourcing, management, and mobility programs.
- Provide training and support to line managers and staff on performance management improvement plan PIP goals are achieved.
- Create a high-performance culture through effective goal setting, performance reviews, and pay-for-performance initiatives.
- Ensure consistency, fairness, and transparency in performance ratings and feedback.
- Analyse performance data and generate insights to inform talent development, succession planning, and rewards decisions.
- Put in place organization wide programs to enhance a high-performance culture.
- Implementing a process for tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance.
- Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
- Conduct periodic salary and compensation surveys to ensure the Bank’ remuneration packages always remain competitive and aligned with the market and industry standards.
Governance and Reporting
- Prepare management and regulatory reports as required (e.g., CBK).
- Ensure compliance with tax laws, labour laws, and financial regulations relating to performance management.
- Maintain accurate and secure records of performance outcomes.
- Lead the design and generation of talent analytics covering various aspects of talent management including Performance, talent trend data, succession planning and critical roles among other talent related analytics.
Job Requirements
Education
- Bachelor’s degree in human resources, Business Administration, Finance, or a related field.
- Professional certification in HR, or Reward Management (e.g. CIPD, GRP, CHRP-K) is an added advantage.
Work Experience
- Minimum of 6–8 years’ experience in HR with at least 3 years in performance management, preferably within the banking or financial services sector.
- Knowledge of Kenyan labour laws, reward structures and CBK regulations is essential.
Competencies
- Strong analytical and data interpretation skills.
- Solid understanding of performance and reward frameworks.
- Excellent stakeholder management and communication skills.
- High integrity, confidentiality and professionalism.
- Proficiency in HRIS and data analysis tools (Excel, Power BI, SAP, etc.).
- Strategic thinking with strong attention to detail.
- The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.
- Achieving & maintaining the position of a high-performance culture across the Bank.
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