Manager Payments and Digital Integration

HF Group is seeking a Manager for Payments and Digital Integration. This role involves leading the resolution of system-related issues specific to payments, including handling tills and merchant queries. The successful candidate will perform regular reviews of tills and merchants to ensure optimal efficiency and system reliability while supporting integration with core banking systems using various consumer protocols through the Enterprise Service Bus (ESB). The role serves as a crucial bridge between technical ICT teams and operational departments to enhance the payment ecosystem through effective aggregation of digital payment channels and merchant support.\n\n### Key Responsibilities\n- Lead the resolution of system-related issues specific to payments, including handling tills and merchant queries.\n- Perform regular reviews of tills and merchants to ensure optimal efficiency and system reliability.\n- Support tills and merchant integration with the core banking system using various consumer protocols through the Enterprise Service Bus (ESB).\n- Collaborate with ICT integration engineers to ensure seamless merchant integration into the payment gateway, providing comprehensive support.\n- Act as a liaison between CPC and the payments teams to ensure the digital integration of tills and merchants.\n- Facilitate coordination between channel operations and digital payments agents to enhance the payment ecosystem.\n- Oversee tills and merchant transactions, ensuring all incidents, problems, and service requests are managed according to SLAs.\n- Manage the bank's digital channels, ensuring project incidents and service requests are handled per defined policies.\n- Conduct comprehensive training sessions for merchants on payment gateway functionalities, including API management and back-office operations.\n- Design and implement training programs for branch networks on e-commerce and merchant support.\n- Ensure real-time monitoring of digital payments agents' performance by tracking KPIs and implementing automated tools for monitoring system downtime.\n- Ensure optimal performance and uptime of digital channels integration points, adhering to industry standards for transactions per second (TPS).\n- Prepare and present business cases for partnerships with payment service providers to drive strategic growth.\n- Implement change requests to enhance processes, customer journeys, and infrastructure.\n- Review all documentation before activating merchant integrations to ensure regulatory and operational compliance.\n- Conduct client visits to facilitate merchant setup and support sales teams in acquiring new merchants.\n\n### Minimum Qualifications, Knowledge and Experience\n- Degree in Mathematics, Computer Science, or a business-related field.\n- At least 4 years of experience in a managerial role focusing on payments, digital integration, or related fields.\n- Proven track record of managing complex payment systems, digital channels, and integration projects.\n- Extensive experience in overseeing tills and merchant transactions, ensuring compliance with SLAs and regulatory requirements.\n- Strong background in providing technical support and training to merchants on payment gateways, API management, and back-office functionalities.\n- Demonstrated ability to lead cross-functional teams and collaborate effectively with ICT engineers and stakeholders.\n- Experience in developing and implementing strategic initiatives to enhance digital payment systems and drive business growth.\n- Proven skills in performance monitoring, system uptime management, and implementing automated monitoring tools.\n- Solid understanding of industry standards and best practices in digital payments, including transaction processing and security protocols.\n- Experience in managing client relationships and supporting sales teams.\n\n### How to Apply\nInterested and qualified candidates should apply through the HF Group career portal by visiting www.hfgroup.co.ke. You can also apply directly via the recruitment link: https://www.myjobmag.co.ke/apply-now/1166916. Applications must be submitted by March 13, 2026.