Human Resources and RecruitmentFull-TimeSenior-level(6+ yrs)
Job Description
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Role Overview
The Manager HR Reporting, Insights & Decision Support is responsible for leading the design and delivery of HR dashboards and reports to support strategic decision-making aligned to Employee Experience principles. The role involves conducting advanced trend analysis, managing workforce data, and partnering with leadership to coordinate HR strategic priorities and budgeting processes.
Key Responsibilities
HR Reporting & Analytics
Lead the design, delivery, and maintenance of HR dashboards, reports, data visualization, and analytics.
Conduct advanced trend analysis to identify risks, opportunities, and workforce insights across HR and business functions to aid decision-making.
Highlight actionable data and provide recommendations for process changes and action plans.
Ensure timely and accurate month-end HR reporting and ad hoc analysis.
Support internal and external survey activities.
Design and develop HR KPI reporting tools linked to business strategy.
Lead detailed analysis of the impact, efficiency, and effectiveness of major HR activities.
Contribute to HR budgeting cycles through data-driven workforce cost analysis.
Decision Support
Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums, and decision-making.
Drive monthly budgeting, forecasting, and variance review sessions, ensuring alignment with financial targets.
Track progress of HR strategic initiatives and prepare high-quality executive reports and presentations.
Coordinate leadership meetings and ensure timely follow-up on action items.
Provide scenario planning, risk identification, and business case support to leadership.
Workforce and Headcount Management
Develop and maintain workforce plans, headcount dashboards, and forecasting tools.
Support the scoping, sourcing, and implementation of a workforce management system in partnership with Technology teams.
Advise HR and line leaders on optimal staffing models, productivity measures, and organizational cost structures.
Maintain a comprehensive, accurate, and up-to-date staff and headcount database/dashboard.
Monitor and report on all employee and contractor movements and role changes across the organization.
Other HR Initiatives
Support the rollout and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
Lead or support special projects that enhance HR operational excellence and strategic impact.
Qualifications and Requirements
Degree in HR, Business Administration, Finance, Data Analytics, or a related field.
5–7 years’ experience in HR analytics and/or business management roles.
Advanced MS Office skills (Excel, PowerPoint) and experience with data visualization tools (e.g., Qlik Sense).
Strong analytical and financial acumen with the ability to interpret complex data.
Prior experience in financial planning and project coordination is preferred.
Exposure to workforce modelling, organizational design principles, and people metrics.
Experience in a large corporate environment performing complex employee analysis using qualitative and quantitative measurement.
Experience in budgeting, forecasting, governance, and project delivery.
Prior project leadership experience is a strong preference.
Excellent organizational and project management skills.
Ability to manage multiple priorities and work under pressure.
Strong stakeholder management and communication skills.
.jpg){kind=logo}
.png){kind=logo}