IT Team Leader – ERP

Key Duties & Responsibilities

ERP Service Delivery & Governance

• Provide centralized ERP support across multiple business units.
• Standardize ERP processes and configurations.
• Define and monitor SLAs.
• Act as the escalation point for ERP-related issues.

ERP Systems Management

• Administer SAP Business One (HANA) and Zoho applications.
• Manage multi-company configurations.
• Coordinate system upgrades and enhancements.
• Ensure system performance and availability.

Database & Infrastructure Administration

• Manage SAP HANA and MSSQL databases.
• Perform performance tuning and monitoring.
• Ensure backups and disaster recovery readiness.
• Maintain data integrity.
• Administer Linux and Windows ERP environments.

Reporting & Automation

• Develop standardized reports and dashboards.
• Support financial consolidation.
• Automate reporting processes to improve efficiency and accuracy.

User Support & Stakeholder Management

• Provide Level 2/3 support.
• Manage support tickets based on SLAs.
• Engage stakeholders.
• Conduct ERP user training.

Team Leadership

• Lead and supervise the ERP support team.
• Allocate resources and monitor performance.
• Promote a service-oriented culture.

Qualifications & Experience

• 5+ years’ experience in ICT support.
• 3+ years’ ERP systems support and management experience.
• Hands-on techno-functional experience with SAP Business One and Zoho.
• Experience managing ERP and cloud-related projects.
• Strong experience with SAP B1 HANA, MSSQL, Linux, and Windows administration.
• AWS or other cloud platform experience is desirable.
• Strong understanding of ERP architecture, databases, integrations, and ICT service desk operations.
• Minimum qualification: BA/BSc/HND.

How to Apply

Interested and qualified candidates should apply online through the portal link provided in the application section.