Eleven Degrees Consulting is seeking an IT Team Leader – ERP to provide centralized ERP support across multiple business units. The role involves standardizing ERP processes and configurations, managing system upgrades, and ensuring high system performance and availability. The successful candidate will lead an ERP support team and act as an escalation point for ERP-related issues.
Key Duties & Responsibilities
ERP Service Delivery & Governance
Provide centralized ERP support across multiple business units.
Standardize ERP processes and configurations.
Define and monitor SLAs.
Act as the escalation point for ERP-related issues.
ERP Systems Management
Administer SAP Business One (HANA) and Zoho applications.
Manage multi-company configurations.
Coordinate system upgrades and enhancements.
Ensure system performance and availability.
Database & Infrastructure Administration
Manage SAP HANA and MSSQL databases.
Perform performance tuning and monitoring.
Ensure backups and disaster recovery readiness.
Maintain data integrity.
Administer Linux and Windows ERP environments.
Reporting & Automation
Develop standardized reports and dashboards.
Support financial consolidation.
Automate reporting processes to improve efficiency and accuracy.
User Support & Stakeholder Management
Provide Level 2/3 support.
Manage support tickets based on SLAs.
Engage stakeholders.
Conduct ERP user training.
Team Leadership
Lead and supervise the ERP support team.
Allocate resources and monitor performance.
Promote a service-oriented culture.
Qualifications & Experience
5+ years’ experience in ICT support.
3+ years’ ERP systems support and management experience.
Hands-on techno-functional experience with SAP Business One and Zoho.
Experience managing ERP and cloud-related projects.
Strong experience with SAP B1 HANA, MSSQL, Linux, and Windows administration.
AWS or other cloud platform experience is desirable.
Strong understanding of ERP architecture, databases, integrations, and ICT service desk operations.
Minimum qualification: BA/BSc/HND.
How to Apply
Interested and qualified candidates should apply online through the portal link provided in the application section.