About the Role
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
How you create impact
- Resolve problems in response to user/system reported incidents via trouble tickets.
- Setup and configure requests together with user(s).
- Make changes to existing setups based on user description.
- Handling of difficult tasks that are escalated from Information Systems Administrators.
- Prepare error diagnostics and detailed problem descriptions for escalation and handover.
- Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Involvement in new technical improvement projects.
- Mentoring of colleagues.
- Undertake and participate in development activities in conjunction with the other IT departments Globally.
- Other one-time tasks as assigned by Manager.
What we would like you to bring
- Bachelors / First University Degree in Information Technology from a reputable Academic Institution.
- IT related professional Certification - preferred.
- Experience in IT role of 2 - 5 years - Experience in logistics- or transport business is preferred.
- Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience).
- Familiarity with networked anti-virus and back-up software.
- Good time management.
- Organization skills.
- Good communication and presentation skills.
- Flexible working hours.
- Mobility to travel at short notice.
- Problem solving, team player.
- Investigative nature, able to discover the problem of the user, partner or stakeholder.
- Highly focused, with high interest in solving problems using existing / new technologies.
- Keen attention to detail with demonstrated ability to understand the big picture.
- Proactive, efficient, user-focused and able to work under pressure with tight timelines.
- Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
- Ability to interact with different countries, cultures, clients (internal and external).
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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