Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
About the Role
In preparation for Sama’s next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for supporting the organization's computing infrastructure.
Key Responsibilities
Respond to internal users' IT support requests via the Help desk ticketing system.
Diagnose and troubleshoot hardware, software, and network issues.
Provide timely resolution of technical problems, ensuring minimal disruption to user productivity.
Installing, configuring, upgrading, and repairing PC hardware and software.
Assist with onboarding new employees by setting up computers, accounts, and access permissions.
Conduct periodic backups of the identified information systems.
Provide training and guidance to end-users on IT-related best practices, security policies, and tools.
Monitor and report on recurring technical issues to identify opportunities for process improvement.
Logging of incidences in an accurate and informative manner as and when they occur.
Maintain inventory of IT equipment.
Regularly conduct preventive maintenance on company hardware (computers, network devices) to ensure optimal performance and prevent system failures.
Ensure compliance with company IT policies and security protocols.
Escalate complex issues to higher-level IT support as necessary.
Minimum Qualifications
Education
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Relevant IT certifications such as CompTIA A+, ITIL, Cisco, Microsoft, or Cloud Infrastructure Certifications are a plus.
Experience
1-3 years of experience in an IT support/helpdesk role.
Hands-on experience with Windows and macOS operating systems.
Familiarity with networking basics (TCP/IP, DNS, DHCP).
Experience with troubleshooting hardware and software issues.
How to Apply
Interested and qualified candidates should apply online via the link provided: https://www.myjobmag.co.ke/apply-now/1156395
