Information About the Role
The IT Solutions Analyst is responsible for implementing product and process improvement initiatives within NCBA Bank to ensure optimum value in terms of efficiency and effectiveness. The role is designed to align with the bank's strategic objectives, ensuring that platforms and capabilities are continuously modernized and optimized to support the delivery of strategy across all channels.
Key Accountabilities
Financial (10%)
- Create value through process and product reviews with owners to evaluate efficiency and effectiveness of products or processes and recommendation on way forward.
- Ensure that all process improvement initiatives are being tracked and reported on a regular basis.
- Maintain cost efficiency in delivering projects.
Internal Business Processes (70%)
- Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business Requirement Documents (BRDs) and Use Cases using relevant tools and techniques.
- Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance, and documentation.
- Lead business process reviews and support continuous improvement of bank systems, processes, and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy.
- Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements.
- Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests, and ensuring their timely resolution.
- Management of operational risks in the design and implementation of new and/or changes to business processes and systems.
Customer (10%)
- Build and maintain positive working relationships with business and technical teams; serve as a resource for technical or business expertise and advice on strategic priorities and projects.
- Support the integration of best practices into the bank’s process re-engineering methodologies and tools using frameworks such as Mission Directed Work teams & Six Sigma to support innovation.
- Communicate change, insights, and plans to cross-functional team members and management.
Learning and Growth (10%)
- Focus on personal competence development.
- Completion of at least 1 technical skills/certification per annum.
- Stay up-to-date with the advances in technology to automate and modernize systems and processes.
- Conduct research into project-related issues and products in order to foster continuous improvement.
Job Specifications
Academic Requirements
- University degree – Upper 2nd Class or equivalent.
- Minimum B plain or equivalent at secondary level.
Professional Requirements
- Business Analysis Training.
- PMBOK or Prince 2 Training (Certification is an added advantage).
- Lean and/or Six Sigma training (Certification is an added advantage).
- Proficiency in office automation, banking technologies, and MS Projects.
Experience
- A minimum of 3 years’ experience as a business or process analyst.
Required Skills and Attributes
- Analytical and conceptual thinking skills.
- Planning, organizational, and time management skills.
- Reporting and presentation skills.
- Ability to influence stakeholders and work closely with them to craft acceptable solutions.
How to Apply
Interested and qualified candidates should apply online through the NCBA Group career portal. Use the following link to access the application page: Apply Now. More information can be found on the official website at ncbagroup.com.
