The IT Program Manager - Business Analyst (PM-BA) for Global Information Security (GIS) and Infrastructure serves as a dedicated delivery partner across the GIS and Infrastructure portfolio, providing both project management execution and business analysis support. This role enables scalable, efficient delivery across a complex, cross-functional portfolio spanning Security Engineering, Security Operations, Identity and Access Management (IAM), Governance, Risk and Compliance (GRC), Infrastructure, and User Services.
The primary function of this role is to plan, coordinate, and track cross-functional technology initiatives, while ensuring requirements are well-defined, stakeholders are aligned, and delivery is consistent and on-time. This position strengthens governance, enhances transparency, and improves execution discipline enabling and supporting senior resources to focus on strategic portfolio management and high-impact initiatives. The PM-BA reports to the Associate Director of IT Project and Portfolio Management, GIS and Infrastructure, and works collaboratively with GIS and Infrastructure teams and associates across the organization.
Major Responsibilities
Project Management Responsibilities
Coordinate and support execution across GIS and Infrastructure initiatives; serve as the central point of contact for project tracking, reporting, and day-to-day coordination across multiple concurrent workstreams.
Support Agile execution, including facilitating Scrum ceremonies (sprint planning, standups, retrospectives), maintaining JIRA backlogs, and driving delivery against milestones.
Establish and maintain project tracking, RAID logs (Risks, Action Items, Issues, Decisions), and cross-team dependency management; proactively surface and resolve blockers before they become critical.
Assemble and maintain project plans, milestone schedules, and team assignments; adjust resources and plans as priorities shift across GIS and Infrastructure portfolios.
Facilitate program and governance meetings; proactively document meeting minutes, track decisions, action items, and issues; drive follow-up to closure between sessions.
Prepare and maintain status reports covering project scope, goals, milestones, budget, risk, change requests, and critical issues for the team and senior stakeholders.
Support the development and maintenance of reporting dashboards and data consolidation for real-time visibility into portfolio health.
Ensure consistent overlap with U.S. Eastern Time (8:00 AM – 1:00 PM) for real-time collaboration with global teams.
Business Analyst Responsibilities
Gather, analyze, and document business and technical requirements; facilitate stakeholder workshops and requirement validation sessions to ensure clarity and alignment before development begins.
Translate business needs into user stories, acceptance criteria, and functional specifications; map business requirements to technical capabilities and identify system constraints and dependencies; support backlog refinement and prioritization in JIRA.
Maintain accurate and up-to-date system documentation.
Ensure traceability from requirements through delivery; maintain documentation standards and standardize workflows across teams.
Identify process improvement opportunities and recommend solutions; define reporting and dashboard requirements in collaboration with stakeholders.
Coordinate and support User Acceptance Testing (UAT) validation activities; ensure deliverables meet quality standards and are ready for business use before release.
Support audit and compliance readiness activities across GIS and Infrastructure workstreams, including GRC (Governance, Risk & Compliance) and data protection requirements.
Perform other duties or special projects as required or assigned by senior project managers or portfolio leadership.
Key Working Relationships
Reports to: Associate Director of IT Project and Portfolio Management GIS and Infrastructure
Internal Contacts: Headquarters & Global Offices Teams, Project Business Owners, Project Sponsor and Steering Committee members, Cross-functional management teams
External Contacts: Vendors and Consultants
Job Requirements
Experience & Education
3-6 years of project management and business analyst experience in IT or technology-driven environments.
Demonstrated success leading complex, multi-stakeholder projects with significant technology components and/or track record as a Business Analyst delivering high quality documentation.
Bachelor's degree required.
Experience with GIS/Infrastructure projects — whether in a project management, business analysis, product, or operational capacity — strongly preferred.
Experience in international NGO or global humanitarian organizations preferred.
PMP, CSM, or equivalent project/program management certification preferred.
Skills & Competencies
Agile & Program Management: Demonstrated hands-on experience with Agile methodologies (Scrum, sprint planning, backlog management, retrospectives). Proficiency with Jira, Monday.com, or equivalents.
GIS/Infrastructure Domain Literacy: Familiarity with Security Engineering, Security Operations, IAM, GRC, and data privacy.
Communication & Executive Influence: Exceptional written and verbal communication skills; ability to influence without authority.
Proactivity & Adaptability: Self-starter who creates structure in ambiguous environments.
Stakeholder Partnership: Ability to build trusted relationships across technical, non-technical, and global teams.
Problem Solving & Risk Management: Strong analytical skills with proactive risk identification and mitigation.
How to Apply
Interested and qualified candidates should apply online via the International Rescue Committee application portal: Apply Here
