IT Officer

The IT Officer will assist in executing IT services in all Biovision Africa Trust (BvAT) offices, implementing IT management systems and strategies, and providing daily technical support to users of information management tools and technology infrastructure.\n\n### Key Duties and Responsibilities\n\n#### Ensure effective functioning of BvAT Offices hardware and software\n* Install, operate, and maintain all BvAT Office hardware equipment.\n* Provide advice on the acquisition of hardware supplies.\n* Make routine repairs and change of hardware electronic components.\n* Liaise with icipe IT in installing commercial and in-house developed software and related upgrades, anti-virus programmes.\n* Maintain an up-to-date inventory of the software and hardware.\n\n#### Ensure efficient networks administration\n* Monitor network connections on a daily basis to ensure stable and responsive network environment.\n* Configure network on printers and provide user access as required.\n* Troubleshoot and monitor network problems; respond to user needs and questions regarding network access.\n* Liaise with icipe IT team to troubleshoot and monitor network problems; respond to user needs and questions regarding network access.\n* Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.\n* Liaise with icipe IT team to manage Local Area Network (LAN).\n\n#### Provide administrative support regarding IT issues\n* Provide technical support in the procurement of new ICT equipment for BvAT, providing technical specifications and information on best options in both local and international markets, review quotations and bids.\n* Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement committee.\n* Process IT equipment registration in the ERP Asset Module, support the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required.\n* Provide IT support to BvAT key organized events.\n\n#### Provide technical support and advice to all BvAT staff\n* Diagnose, evaluate, and prioritize requests for assistance from staff in both Nairobi Office and field offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues.\n* Liaise with icipe IT personnel for support and guidance.\n* Meet all ICT on-boarding requirements for new personnel.\n\n#### Facilitate knowledge building and knowledge sharing within the organization\n* Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;\n* Contribute to the organization of trainings for all staff on ICT issues; synthesize lessons learned and best practices in ICT.\n\n#### Implement IT strategies and new technologies\n* Provide inputs to the development and review of internal ICT policies and procedures as required;\n* Draft ICT annual work plan for the office;\n* Provide IT support in the use of Cloud based ERP functionality for improved business results and improved client services.\n\n#### Communication, Branding, and Digital Content Support\n* Design and develop organizational documents, templates, reports, presentations, forms, and other branded communication materials in line with BvAT branding guidelines.\n* Provide graphic design support for organizational communication materials including banners, posters, brochures, infographics, social media content, newsletters, and event materials.\n* Support website design, updates, content publishing, maintenance, and coordination with internal departments to ensure accurate and up-to-date online information.\n* Assist in improving user experience, accessibility, and functionality of the organization’s website and digital platforms.\n* Support multimedia and digital communication initiatives including webinars, virtual events, and online campaigns.\n\n#### Vendor and Consultant Coordination\n* Liaise with ICT infrastructure vendors, internet service providers, software providers, and external consultants for installation, maintenance, upgrades, and support services.\n* Coordinate maintenance and support contracts for ICT infrastructure, software systems, printers, internet services, and communication systems.\n* Monitor vendor performance and ensure timely resolution of ICT-related issues and service requests.\n* Provide technical input during procurement processes including preparation of specifications, evaluation of quotations, and recommendations for ICT equipment and services.\n* Maintain proper documentation of vendor agreements, warranties, service reports, licenses, and support contracts.\n\n#### Digital Systems and Content Management\n* Support management of digital collaboration platforms, cloud storage systems, and organizational content repositories.\n* Assist in managing website hosting, domain services, email configurations, and related digital services.\n* Promote effective digital communication and knowledge-sharing systems across the organization.\n\n### Working Relationships\n* Internal Relationships: All BvAT staff\n* External Relationships: suppliers, other organizations IT Personnels, Consultants and Visitors\n\n### Financial & Asset Responsibility\n* The job holder has accountability for the laptops and office assigned furniture.\n\n### Decision Making\n* The job holder has no final authority on key decisions in the ICT unit other than routine decisions related to execution of work.\n\n### Access to Information\n* The job holder has access to confidential staff information.