IT & Digital Transformation Officer

Key Responsibilities

IT Operations & Systems Management

• Oversee daily IT operations across all departments (Business Growth, Operations, Finance, HR, and Executive Office).
• Ensure full functionality, uptime, and reliability of business systems and digital tools.
• Provide timely resolution of hardware, software, network, and system issues within defined SLAs.
• Implement preventive maintenance and proactive system monitoring.
• Establish and enforce structured IT service standards and response procedures.
• Conduct a comprehensive IT environment audit within the first 90 days and present a structured IT risk and improvement report to management.
• Develop a 12–24 month IT roadmap aligned to business growth and digital transformation priorities.

Data Security & Cybersecurity Governance

• Develop and enforce IT security policies and access control frameworks.
• Manage firewall, antivirus, endpoint protection, and threat monitoring systems.
• Oversee structured data backup protocols and periodic disaster recovery testing.
• Develop, document, and test a formal Disaster Recovery Plan (DRP) annually.
• Maintain an IT Risk Register and conduct quarterly risk assessments.
• Conduct annual cybersecurity awareness training for all staff.
• Implement multi-factor authentication (MFA) and structured password management controls.

ERP Implementation & Systems Coordination

• Spearhead ERP implementation across all departments, with the support of service providers.
• Assist in system configuration, data migration, validation, and user readiness.
• Provide first-line technical support and training during rollout and stabilization phases.
• Ensure proper segregation of duties and access control within ERP and financial systems.
• Lead post-implementation system optimization and continuous improvement initiatives.

Digital Integration & Continuous Improvement

• Spearhead infrastructure upgrades and technology enhancement initiatives.
• Evaluate and integrate new digital tools aligned with business strategy.
• Lead automation initiatives to reduce manual processes and improve turnaround time.
• Ensure compatibility and seamless integration between ERP and other business systems.
• Support digital reporting dashboards for improved management visibility.

IT Governance, Compliance & Asset Management

• Maintain a comprehensive IT asset register (hardware and software).
• Track licensing compliance and renewal schedules.
• Develop and document IT policies, SOPs, and operational guidelines.
• Ensure alignment of IT controls with internal audit and compliance standards.
• Conduct quarterly user access rights audits across all systems.
• Enforce immediate system access revocation upon employee exit in coordination with HR.

Infrastructure & Hardware Maintenance

• Coordinate maintenance of company servers (on-premise and/or cloud-based).
• Manage LAN/WAN/Wi-Fi infrastructure to ensure secure and uninterrupted connectivity.
• Coordinate management and maintenance of all company hardware (desktops, laptops, printers, routers, switches, CCTV).

Vendor & Service Provider Management

• Liaise with ISPs, IT vendors, and external service providers; monitor performance against SLAs.
• Negotiate service contracts and manage renewals or changes.

Key Performance Indicators (KPIs)

• ≥ 99% system uptime rate.
• Zero major data loss incidents or critical security breaches.
• IT incident resolution within defined SLA timelines.
• Successful ERP rollout and stabilization.
• 100% IT asset register accuracy and license compliance.
• Measurable reduction in manual processes through automation.

Required Qualifications & Experience

• Bachelor’s Degree in Information Technology.
• 5 – 10 years’ experience in IT systems administration or infrastructure management.
• Proven experience supporting ERP systems implementation (preferred).
• Strong knowledge of server management, networking, cybersecurity, and system integration.
• Ability to operate independently within a structured business environment.
• Strong analytical, documentation, risk management, and reporting capability.
• Professional certifications (e.g., Microsoft, Cisco, CompTIA, ITIL) will be an added advantage.