IT Coordinator - Athi River

Key Responsibilities

• Install, configure, maintain, and upgrade computer hardware, operating systems, and business software applications.
• Monitor network performance and ensure high system availability across the organization.
• Troubleshoot system errors, outages, and performance issues to minimize operational downtime.
• Manage user accounts, system access, and permissions while ensuring compliance with IT policies.
• Oversee data backup processes and support disaster recovery readiness.
• Implement and maintain IT security measures to protect systems from cyber threats and unauthorized access.
• Provide first-line and second-line technical support to staff on hardware, software, and system-related issues.
• Support and maintain ERP systems and other enterprise applications used within the organization.
• Collaborate with departments to identify IT improvement opportunities and support digital transformation initiatives.
• Maintain accurate IT documentation, system records, and asset inventories.

Key Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience in an IT support, systems administration, or IT coordination role.
• Strong knowledge of networking technologies including TCP/IP, DNS, and DHCP.
• Experience managing Windows Server environments and enterprise user support.
• Familiarity with virtualization technologies such as VMware.
• Experience supporting ERP systems (Microsoft Dynamics 365 is an added advantage).
• Strong working knowledge of Microsoft Office and general enterprise IT systems.
• Proven ability to troubleshoot complex technical issues efficiently.