Fireside Engineering Group is seeking an ISP Technician to join the team in Nairobi. The role involves the installation, maintenance, and troubleshooting of fiber optic network infrastructure to ensure high-quality service delivery. You will work alongside a team of technicians and Network Operations Center (NOC) personnel to resolve technical issues within defined Service Level Agreements (SLAs). Fireside Group is highly committed to advancing the girl child both career-wise and economically, ensuring equal access and opportunities for women in the engineering sector.
Key Responsibilities
Installing and terminating fiber optic cables and other network equipment.
Resolving Loss of Service and Connections within SLA.
Ensuring job tickets are updated timely and closed with clears once resolved.
Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
Managing fiber link faulting and faults resolution within the Service Level Agreement (SLA).
Splicing fiber optics at various fiber distribution hubs.
Troubleshooting and testing fiber links with a light source, optical power meters, and an OTDR.
Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service.
Requirements and Qualifications
Minimum Certificate in Fiber optics or a related field.
At least 1+ years of experience in a similar role.
Qualification of BA/BSc/HND level is preferred.
Basic understanding of fiber network concepts.
Proficiency in fiber handling and maintenance.
Strong problem-solving skills and technical expertise.
How to Apply
All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa. Only short-listed candidates will be contacted.
How to Apply
All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa. Only short-listed candidates will be contacted.
