Integration Microservices Engineer

The role delivers business strategy through the GITA by making information flow through various Bank Systems. The role requires prototyping skills, excellent interpersonal skills, the ability to work as part of an agile team to manage competing priorities, design solutions as part of a larger roadmap, and to be hands-on in supporting implemented technologies.

Key Accountabilities

• Design, Analysis, Development & Delivery (40%): Responsible for the design, analysis, development, delivery, and ongoing improvement of all Systems Integration processes.
• Technical Support (20%): Provide 2nd Level support for escalated issues from the IT Operations and IT Applications Teams.
• Policy Adherence (10%): Adherence to internal policies and procedures for the development and management of NCBA Integration Platforms and Middleware repositories along ITIL and other best practice standards.
• Lifecycle Management (10%): Support, maintain, and audit existing service lifecycle artifacts to agreed SLAs.
• Relationship Management (10%): Effective management of relationships and protocols with other technical platform owners and internal business owners.
• Consultancy (10%): Advise internal customers on technology improvements that will ensure realization and maximization of business objectives.

Detailed Job Specifications & Duties

• Design, develop, and continuously improve the Bank's Integration Platforms, ESB, and SOA.
• Enforce internal policies and procedures for the management of Software Applications along ITIL and other best practices.
• Provide expert guidance on 2nd level escalations on the bank's Integration Platforms to the teams running the IT platforms on a day-to-day basis.
• Apply knowledge of key technologies and concepts (e.g., Oracle SOA and Java).
• Ensure availability of services within the agreed SLAs.
• Work with business and product development to develop functional and technical requirements and propose solutions to address these requirements.
• Effectively manage relationships and protocols with 3rd party partners involved in service delivery.
• Provide general technical advice and guidance to users and stakeholders regarding software applications developed in-house.
• Make efficient use of source control and bug tracking systems.
• Ensure that all assigned bank information technology platforms keep pace with technological innovations and developments.
• Evaluate, plan, implement, and maintain the assigned work packages in Integration Projects within agreed time constraints.
• Provide input into the development and maintenance of the Business Continuity Plan and Data Security Plan for the Integration Platforms.
• Perform knowledge transfer on Integration Platforms to the IT Operations and IT Applications Teams as required.
• Perform research and development to evaluate emerging technologies and their potential to optimize the platform.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service.