The Infrastructure Officer will support, maintain and optimize the organization’s IT infrastructure, including servers, networks, storage and related systems, ensuring high availability, security, performance and minimal downtime in support of business operations.
Key Responsibilities
Managing inventory for IT Equipment
Assign and attach unique asset tags to newly procured equipment and upload on asset manager.
Monitoring stock levels of commonly used items such as UPS, UPS batteries, computers, keyboards, mice, and Avaya IP Phones.
Schedule regular preventive maintenance for AC and UPS in the Data Center, Delta Hub, Doctors Plaza Parklands, HQ Stabilizer, and Prepaid card printers.
Managing AMC renewals and updating necessary documentation for vendors.
Managing hardware repairs and replacements, coordinating with vendors as necessary.
Handling asset disposal following proper protocols, including wiping data and recycling or selling old hardware.
IT Inventory Management and reconciliation.
Desktop Support
Providing technical support to end users for hardware, software, and peripheral issues.
Installation, configuration, and updating of Operating Systems and applications on desktops and laptops.
Support and coordination with vendors for issues related to Rate boards at the branches.
Upgrading existing hardware and software.
User support and training, including set up of new users’ accounts and profiles.
Addressing network low-level connectivity issues.
Software and Specialized Systems Support
Office 365: Support users with email login and multi-factor authentication setup.
Biometric System: Enrolling new employees/users and providing ongoing training.
CDSC Software: New user setup, installation, and end-user support for Custody and Accounts departments.
Ameyo Call Centre: Support the call center team (Card Center).
Avaya IP Phones: Maintaining inventory, assisting with setup, and troubleshooting connectivity.
Convene: Installation, setup, and troubleshooting of the Convene app for users.
Bank Assurance: Installation and end-user support for application errors.
Patch Management and System Monitoring
Performing routine system updates and patching for HQ, Branch, and Local admin machines.
Ensuring all patches are deployed within policy periods.
Manage Engine: Monitor application performance, engage vendors for support, oversee version updates, and collaborate with senior infrastructure teams.
Job Requirements
Bachelor’s degree in Information Technology, Computer Science, Electrical/Electronic Engineering or a related field.
2-4 years of experience in IT infrastructure support, network administration, or systems administration.
Professional certifications such as CCNA, Microsoft Certified (MCSA/MCSE), CompTIA Network, VMware certifications, or ITIL Foundation are an added advantage.
Exposure to cloud platforms and hybrid environments is an added advantage.
Skills & Competencies
Understanding of cloud infrastructure (e.g., Azure, AWS).
