The ICT Support Officer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware & software and related LAN & WAN Infrastructure while ensuring uptime, performance and security.
Key Deliverables
- Assist staff with technical issues associated with the devices used both in the office as well as the field.
- Accountable for the following systems: Information Security systems, Linux and Windows systems that support COM21 infrastructure.
- Ensure 99.9% service availability across all COM21 systems.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Install and configure systems within the LAN and WAN infrastructure and applications (SAP, Email, Helpdesk Systems etc.).
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards as per ISO 27001: 2022.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
- Review system and application logs and verify completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
- Create, change, and delete user accounts per request while observing security requirements on identity and access management.
- Provide Tier III support per request from branch staff; investigate and troubleshoot issues.
- Repair and recover from hardware or software failures, coordinating with impacted constituencies.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications.
- Perform periodic performance reporting to support capacity planning and internal training for users.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Research and recommend innovative, and where possible automated, approaches for system administration tasks.
Professional Qualifications
- Bachelor's degree in Information Communication Technology, Computer Science or a related field.
- Systems Administration/System Engineer certifications in Linux, Microsoft, and VMWARE.
- Minimum 5 years’ system administration experience.
- Must have working experience with SAP, Audio Visual systems, CCTV, and access control.
- Should have good working knowledge in IP Telephony.
- Should have good problem-solving skills and ability to manage time well.
- Should possess good interpersonal communication and teamwork skills.
- Ability to travel outside of Nairobi as may be required periodically.
How to Apply
Interested and qualified candidates should apply online by visiting the Career Options Africa Group portal or using the specific application link provided in the instructions section below.
