ICT Infrastructure Manager

Key Responsibilities

• Infrastructure Operations & Reliability: Lead proactive monitoring, maintenance, and support of infrastructure to maximize uptime for core systems. Implement performance reporting frameworks and remediation plans to ensure operational excellence and customer satisfaction.
• Infrastructure Planning & Delivery: Lead design, implementation, and optimization of infrastructure including data centers, servers, storage, networks (LAN/WAN/SD-WAN), and enterprise communications across the Group.
• Enterprise Database & Storage: Manage enterprise database and storage infrastructure across on-premise and cloud environments, ensuring performance optimization, high availability, backup/recovery, data integrity, replication, and capacity planning to support business continuity requirements.
• Hybrid-Cloud Management: Lead hybrid/multi-cloud environment management, driving FinOps cost optimization, security posture management, and cloud-native technology adoption.
• Security & Compliance: Implement network security controls based on Zero Trust architecture, including firewalls, endpoint protection, vulnerability management, and compliance monitoring aligned with ISO 27001 and regulatory requirements.
• Risk & Business Continuity: Lead risk management activities including root cause analysis, incident escalations, disaster recovery planning, and business continuity assurance to minimize operational disruptions.
• Vendor & Contract Management: Negotiate and manage vendor relationships, enforce SLAs, conduct performance reviews, and ensure contracted deliverables meet business requirements.
• Strategic Planning & Documentation: Develop business cases, technical RFPs, project plans, and infrastructure specifications covering compute resources, network architecture, licensing, and capacity forecasting.
• Team Leadership & Development: Build and develop a high-performing infrastructure team through coaching, performance management, skills development, and career progression planning.

Requirements

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study.
• Experience: Minimum of 6 years of relevant experience, with at least 2 years in a supervisory role.
• Professional Qualifications: Professional certifications in PMP, TOGAF, ITIL, or CISM will be an added advantage.

Key Competencies

• Strong Leadership skills.
• Strong analytical, presentation, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent planning and organizational skills.