Information TechnologyContractorEntry-level(0-1 yr)
Job Description
Role Overview
The ICT Assistant is responsible for providing essential ICT support services at the Region/Stations for all NCWSC ICT systems, applications, and hardware. This role involves installing, administering, monitoring, and reporting on the performance of all ICT systems at the assigned location. The assistant supports and coordinates ICT activities aimed at enhancing service delivery at the Region/Station level.
Key Responsibilities
Provide first-line support for enterprise systems, ICT hardware, networks, and communication systems to ensure reliable 24/7 service availability.
Diagnose, troubleshoot, and resolve hardware, software, and network faults in a timely manner to minimize service interruptions.
Monitor and maintain ICT systems and network infrastructure to achieve a minimum uptime of 99.99%.
Implement and ensure compliance with ICT policies, standards, and operational procedures.
Conduct regular and quarterly preventive maintenance on ICT equipment and systems within the assigned region or station.
Maintain and update the ICT Asset Register to ensure accurate documentation, accountability, and lifecycle tracking of all ICT assets.
Facilitate staff training and awareness programs to enhance ICT literacy, security awareness, and effective system utilization.
Regularly patch and update all systems in line with the Company's patch-management and cybersecurity procedures.
Monitor software licenses and usage to ensure compliance with vendor and Company licensing policies.
Prepare periodic ICT performance and incident reports, highlighting trends, issues, and recommendations for improvement.
Escalate unresolved technical problems to higher support levels while maintaining comprehensive incident records.
Participate in ICT audits, inventory verifications, and compliance assessments within the region or station.
Academic & Professional Qualifications
Diploma or Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
How to Apply
Interested and qualified candidates should submit applications including a curriculum vitae, copies of academic certificates, other relevant testimonials, and contacts of three (3) referees, one of whom must be a current or former Employer. Employees of Nairobi City Water & Sewerage Company who fit the qualifications are encouraged to apply.
All applications should include the required attachments, MUST be clearly marked with the respective job position and reference number, and sent either by hand delivery, registered mail, or courier services to the address indicated below:
Managing Director,Nairobi City Water and Sewerage Co. Ltd,Kampala Road, Industrial AreaP.O Box 30656-00100,Nairobi, Kenya.
All applications must be received on or before 11th May, 2026 (5.00pm EAT). Only shortlisted candidates will be contacted.
How to Apply
Interested and qualified candidates should submit applications including a curriculum vitae, copies of academic certificates, other relevant testimonials, and contacts of three (3) referees, one of whom must be a current or former Employer. All applications must be clearly marked with the respective job position and reference number and sent either by hand delivery, registered mail, or courier services to: Managing Director, Nairobi City Water and Sewerage Co. Ltd, Kampala Road, Industrial Area, P.O Box 30656-00100, Nairobi, Kenya. Deadline: 11th May, 2026 at 5:00 PM EAT.
