To provide structured, responsive, and high-quality HR operational support to assigned client accounts by coordinating service delivery across recruitment, payroll, compliance, training, and employee lifecycle management. The role ensures consistency, accuracy, and client satisfaction in all HR processes.
Key Responsibilities
Client Account Support & Coordination
- Serve as the primary operational support contact for assigned client accounts.
- Maintain structured communication with clients on HR activities, deliverables, and updates.
- Track and follow up on client action points to ensure closure and accountability.
Recruitment & Talent Acquisition
- Coordinate end-to-end recruitment processes including job posting, CV screening, interview scheduling, and candidate communication.
- Conduct preliminary candidate assessments (availability, salary expectations, suitability).
- Prepare interview reports and support hiring recommendations.
Employee Lifecycle & HR Administration
- Facilitate onboarding processes including contract preparation, documentation, and induction coordination.
- Maintain accurate employee records (contracts, personal data, compliance documents).
- Support offboarding processes including exit documentation, clearance, and final dues coordination.
Payroll & Statutory Support
- Assist in payroll data collection, validation, and submission for processing.
- Track attendance, leave records, and payroll inputs for accuracy.
- Support statutory compliance processes (NSSF, NHIF, PAYE, Housing Levy).
Training & Employee Development
- Support training needs assessments (TNA) data collection and analysis.
- Coordinate training logistics including participant communication and attendance tracking.
- Assist in post-training evaluations and reporting.
HR Compliance & Employee Relations
- Support implementation of HR policies, SOPs, and disciplinary processes.
- Draft HR correspondence including memos, warnings, and notices.
- Track employee issues and escalate appropriately to account leads.
Reporting & Data Management
- Prepare structured HR reports (recruitment status, headcount, turnover, attendance).
- Maintain HR dashboards and trackers for assigned accounts.
- Ensure data accuracy, confidentiality, and proper documentation standards.
Operational Efficiency & Process Improvement
- Identify inefficiencies in HR processes and recommend improvements.
- Support implementation of HR systems and tools (e.g., HRIS platforms).
- Standardize documentation and workflows across client accounts.
Qualifications
- Bachelor’s degree in Human Resource Management, Business Administration, or related field.
- Minimum 1–3 years’ experience in HR operations, HR consulting, or HR outsourcing.
- Exposure to recruitment, payroll processes, and employee lifecycle management.
- Experience supporting multiple clients or departments is an added advantage.
Skills and Competencies
- Proficiency in HRIS systems and digital HR tools.
- Familiarity with recruitment platforms and applicant tracking systems.
- Knowledge of payroll support processes and statutory compliance.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Problem-solving and responsiveness.
- Confidentiality and integrity.
- Ability to work under pressure and manage multiple accounts.
