TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Job Summary
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement. This includes implementing measures to increase employee morale, motivation, and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs, and training).
Job Responsibilities
- Coaching managers and employees through the performance management process.
- Serve as the primary HR contact for assigned departments/business units.
- Understand business goals and workforce needs; translate them into HR solutions.
- Support and resolve employee relations issues in compliance with company policies and labor laws.
- Manage employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance; mediation between employees; monitoring diversity/equal employment opportunity program compliance, etc.).
- Conduct training sessions for managers to improve employee relations and people skills.
- Manage HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.).
- Partner with L&D to coordinate training opportunities.
- Ensure HR practices comply with labor laws and internal HR policies.
- Educate employees and managers on HR policies and best practices.
- Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data).
- Conduct trend analyses to support strategic HR decisions.
- Support engagement and wellness initiatives.
- Contribute to HR transformation, systems implementation, and process improvement initiatives.
Requirements
Educational and Professional Qualifications
- Degree in Human Resources, Business Administration, Psychology, or a related field.
- HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred.
- Must be a registered Member of IHRM.
Experience
- Minimum 2–5 years of HR generalist or HRBP experience.
- Call Centre / BPO experience is an added advantage, or experience from the service & hospitality sector managing at least 250 plus employees.
Functional Skills & Competencies
- Strong knowledge of HR laws and regulations.
- Good working knowledge of Excel.
- Excellent interpersonal, communication, and stakeholder-management skills.
- Data-driven decision-making and proficiency in HRIS systems.
- Ability to manage multiple priorities with high attention to detail.
How to Apply
Interested and qualified candidates should apply by clicking the 'Apply Now' button on the application portal via the following link: Apply Here
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