HR Account Manager

The HR Account Manager role is crucial for guiding enterprises, particularly Small and Medium Enterprises (SMEs), in setting up, managing, and developing their workforce. Fanisi is a HR consulting and management company that supports SMEs to excel in improving the people component of their businesses and organizations by building human capital through developing employee-related policies and practices, and staff training.

We are seeking a highly skilled and experienced HR Generalist with a strong passion for consulting and a proven track record in supporting SMEs. As an HR Account Manager, you will join a dynamic team responsible for providing expert guidance and support across all human resources areas to client organizations.

Key Duties and Responsibilities

1. Execute on agreed client HR deliverables.
2. Manage and meet client expectations.
3. Interpret overall business strategy objectives into actionable HR deliverables.
4. Provide innovative solutions to client’s HR needs and gaps.
5. Support managers within client businesses with their people needs.
6. Support the hiring manager in the recruitment and selection processes.
7. Understand roles, review Job Descriptions (JDs) and advise clients accordingly.
8. Support the client in end-to-end performance management—including goal setting/KPI formulation, performance tracking and evaluations, and implementation of Performance Improvement Plans (PIPs).
9. Create and implement robust onboarding and orientation systems.
10. Review Client HR handbooks and policies to ensure they are up-to-date and compliant.
11. Write HR manuals/handbooks and policies where necessary.
12. Advise the company on employee disciplinary matters and sit in hearings.
13. Coordinate employee exit processes and procedures.
14. In charge of HR Administration and documentation; preparation of JDs, contracts, etc.
15. Participate in company culture development.
16. Accurately manage payroll systems where necessary.

Required Specifications and Qualifications

• Experience: At least 5 years of work experience in a busy SME environment.
• Consulting Expertise: Experience in an HR Consulting Agency and accounts management.
• Technical Knowledge: Mandatory experience operating a performance management system.
• Education: A Bachelor’s Degree in Human Resource Management (HRM) or a related field (BA/BSc/HND).
• Professional Status: Relevant HR Qualification and Registration.
• Legal Expertise: Thorough understanding of the Kenya labour laws.
• Core Competencies:
  • Ability to quickly grasp concepts and translate facts and data into solutions.
  • Able to manage client needs and expectations by providing innovative solutions.
  • Willingness to learn and a love for reading.
  • High emotional intelligence and personable demeanor.
  • Must have excellent people skills.