The HQ Administrator role at Mogo Finance involves managing the centralized administrative and reception functions of the Head Quarters, ensuring smooth day-to-day operations, maintaining high office standards, and providing seamless support across various departments. This senior position requires proven experience in office management and team supervision, particularly within the finance or corporate services sector.
Key Responsibilities
Front Office & Reception Management
- Supervise and develop a team of receptionists and cleaners, ensuring consistent service excellence and adherence to company standards.
- Manage the reception area to maintain a welcoming, professional atmosphere for visitors and clients.
- Oversee scheduling, visitor management, and meeting room coordination.
- Ensure smooth handling of correspondence and courier services.
Office Administration & Facilities
- Coordinate day-to-day office operations, including vendor management, maintenance, and supplies procurement.
- Uphold high standards of office presentation aligned with corporate branding and culture.
- Manage office space planning, workstation assignments, and seating arrangements.
- Collaborate with Finance, HR, Legal, and IT departments to ensure seamless support for staff and operations.
- Support office health, safety, and compliance processes.
Team & Stakeholder Coordination
- Build and maintain relationships with vendors and service providers.
- Serve as internal liaison for staff inquiries related to office logistics and administrative procedures.
- Organize internal events, client meetings, and company functions, ensuring each is executed efficiently and elegantly.
Management & Reporting
- Oversee administrative budgets and assist in cost optimization initiatives.
- Prepare periodic reports on office expenditures, maintenance schedules, and administrative projects.
- Implement and monitor key performance indicators (KPIs) for reception and administrative efficiency.
Qualifications and Competencies
Required Education and Experience:
- Master’s degree (MBA/MSc/MA) in Business Administration, Hospitality, or a related field.
- Minimum 5–7 years of experience in office management or senior receptionist roles—preferably in banking, finance, legal, or corporate services.
- Proven supervisory experience leading administrative or reception teams.
- Strong network and relationships within the finance or professional services sectors.
Skills & Competencies:
- Exceptional communication, organizational, and interpersonal skills.
- Proficiency in MS Office Suite, scheduling tools, and modern office management systems.
- Discretion, professionalism, and a customer-first mindset are essential.
- Leadership and team management.
- Professional presentation and demeanor.
- Problem-solving and decision-making abilities.
- Attention to detail and follow-through.
- Stakeholder relationship management.
- Initiative and adaptability.
