Housekeeping Supervisor

Morsan HR Consulting is seeking a Housekeeping Supervisor to oversee cleaning operations across various client sites in Nairobi. The role involves managing cleaning teams, designing operational schedules, conducting site audits, and maintaining client relationships. You will ensure strict adherence to safety protocols and standard operating procedures (SOPs) while managing resources and staff performance efficiently.\n\n### Key Responsibilities\n- Design and operationalize site-specific cleaning schedules aligned to client SLAs, foot traffic, and service frequency requirements.\n- Supervise and direct housekeeping teams on-site, ensuring strict adherence to task lists, timelines, and quality benchmarks.\n- Execute formalized site inspections using audit checklists; score performance, document gaps, and enforce immediate corrective action with follow-up tracking.\n- Maintain real-time oversight of staff attendance, shift coverage, and deployment; coordinate immediate replacements to eliminate service gaps.\n- Control issuance, usage, and reconciliation of cleaning materials, consumables, and equipment per site to prevent variance, pilferage, and wastage.\n- Enforce chemical handling protocols, including correct dilution ratios, labeling, storage compliance, and PPE usage in line with safety standards.\n- Own client issue resolution by logging complaints, conducting root-cause analysis, implementing corrective measures, and closing feedback loops within agreed timelines.\n- Deliver structured on-the-job training, toolbox talks, and performance coaching to drive consistency, efficiency, and adherence to SOPs.\n- Compile and submit analytical reports covering site audit scores, staff productivity, incident logs, absenteeism trends, and material usage.\n- Conduct unannounced compliance checks across all assigned sites to validate adherence to SOPs, grooming standards, and service expectations.\n- Coordinate emergency responses, including last-minute client requests, deep cleans, and urgent staff redeployments.\n- Enforce disciplinary controls in line with HR policy, including documentation of incidents and issuance of warnings.\n\n### Minimum Qualifications & Requirements\n- Diploma or Certificate in Hospitality Management, Housekeeping, or a related field.\n- Minimum of 2–3 years’ experience in cleaning services, with at least 1–2 years in a supervisory or team lead role.\n- Proven track record managing multiple client sites or large, distributed cleaning teams.\n- Strong technical understanding of cleaning equipment, chemicals, hygiene standards, and occupational safety requirements.\n- Experience conducting audits, inspections, and performance evaluations using structured tools.\n- High proficiency in reporting, documentation, and basic data tracking (Excel is an added advantage).\n- Strong leadership presence with the ability to enforce standards and manage discipline objectively.\n- Excellent problem-solving skills with a proactive, solution-oriented approach.\n- Close attention to detail, with zero tolerance for substandard service delivery.\n- Ability to work under pressure, manage competing priorities, and respond to operational escalations.\n- Must currently reside in Nairobi or nearby.\n\n### How to Apply\nInterested and qualified candidates should apply online by visiting the application portal below.\n