Head Organisational Culture and Employee Engagement

To build a thriving, future-ready WWF workforce by ensuring that people at all levels have the skills, capabilities, and development pathways needed to deliver the WWF Strategy.\n\n### Mission of the Department\n* Embed WWF’s core values and standards to strengthen the culture and create the right working environment across the Network.\n* Develop and maintain P&C standards, policies, systems, and platforms that attract, develop, and retain the right people for the organisation.\n* Create the conditions for high performance, ensuring that staff can perform at their fullest potential and maximise their contribution to WWF’s conservation goals.\n\n### Major Functions\nThe Head of Organisational Culture and Engagement is responsible for leading the design, co-ordination and delivery of WWF International’s culture, DEI and staff engagement approaches, working in close partnership with leaders and the global P&C community.\n\nKey functions include:\n* Designing and implementing practical strategies and frameworks to embed WWF’s core values and DEI principles across the Secretariat and Country Offices.\n* Supporting consistent application of culture and DEI practices across the wider WWF Network through partnership with P&C leaders and focal points.\n* Developing and maintaining a robust and evidence-based approach to staff engagement.\n* Contributing to network-level People & Culture initiatives and community engagement, in close collaboration with the Senior Director, People & Culture.\n\n### Major Duties and Responsibilities\n\n#### Culture\n* In coordination with the Senior Director, People & Culture, define and evolve the organisation’s cultural vision, ensuring alignment with business strategy and long-term goals.\n* Translate core values into clear, observable behaviours that employees can understand, practice, and be measured against.\n* Design and implement frameworks that embed these behaviours into daily workflows, decision-making, and leadership practices.\n* Partner with leadership to role model and reinforce desired cultural behaviours at all levels of the organisation.\n* Integrate cultural behaviours into key people processes, including hiring, onboarding, performance management, and promotions.\n* Establish mechanisms to assess cultural health (e.g., surveys, feedback loops) and continuously refine interventions.\n* Identify cultural gaps and design targeted interventions to close the gap between stated values and actual behaviours.\n* Build a culture of accountability where behaviours linked to values are recognised, rewarded, and corrected when needed.\n* Define and monitor DEI-related KPIs and qualitative insights to track progress and impact over time.\n* Act as a trusted advisor and subject matter expert to the P&C community on DEI topics.\n* Collaborate with P&C functional leads to embed DEI principles into people processes, policies, and tools.\n* Support alignment of DEI efforts with broader organisational standards, including Respect in the Workplace and equitable practices.\n\n#### Engagement\n* Design and maintain a long-term staff engagement strategy aligned with broader People & Culture priorities and tailored to diverse audiences (Secretariat and Country Offices).\n* Identify and pilot innovative approaches to engagement measurement, feedback and listening, informed by external trends and best practices.\n* Analyse engagement data and qualitative feedback to generate insights and inform leadership decision-making and P&C priorities.\n* Partner with P&C colleagues, Communications, and other functions to ensure engaging, coherent and aligned internal communications and WWF staff initiatives.\n* Support engagement of the global P&C community, including contributing to the design and facilitation of forums and network events.\n\n#### P&C Community Coordination\n* Coordinate culture, DEI and engagement activities across the P&C community to promote visibility, coherence and collaboration.\n* Maintain a calendar of initiatives and events related to culture and engagement.\n* Support volunteer engagement and contributions to network-wide P&C projects.\n* Contribute to the design and delivery of learning and knowledge-sharing opportunities within the P&C community.\n\n#### Other Responsibilities\n* Facilitate effective communication and alignment between this centre of expertise and P&C Regional Heads to support consistency across Country Offices.\n* Contribute to global People & Culture initiatives as required.\n* Perform other related duties as assigned by the Senior Director, People & Culture.\n\n### Profile & Requirements\n* Advanced degree in Human Resources, Business Administration, Organisational Development, Psychology, Education, or a related field (e.g., Associate Diploma in People Management CIPD Level 5) or equivalent professional experience.\n* Minimum of 10 years’ relevant experience in organisational culture, DEI and/or engagement roles within complex, international and multicultural environments.\n* Strong understanding of People & Culture processes and their interdependencies.\n* Demonstrated ability to operate strategically while delivering practical and scalable solutions.\n* Strong interpersonal, communication, facilitation and coaching skills.\n* Proven ability to influence and drive change through partnership rather than formal authority.\n* Excellent analytical skills with the ability to interpret data, identify trends and translate insights into action.\n* Organised, proactive and able to manage multiple priorities in a matrixed environment.\n* Experience working across cultures and geographies.\n* Excellent communication skills; ability to inspire trust and foster collaboration and the ability to influence stakeholders.\n* Fluency in English; knowledge of additional languages is an asset.\n* Organisational Skills.\n* Proven team management skills in different cultural environments.\n* Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.