Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of HR solutions tailored to accurately address all the human resource and management needs of any organization.
The Head of ICT & Projects is responsible for providing strategic leadership and oversight for the ICT department, systems infrastructure, and technology operations. This role involves developing and implementing enterprise ICT strategies aligned with organizational objectives and digital banking transformation goals. The position oversees the implementation and continuous improvement of core banking systems, digital channels, and technology transformation initiatives while ensuring high availability, reliability, and security of all ICT infrastructure and communication systems.
Key Responsibilities
- Develop and implement enterprise ICT strategies aligned with organizational objectives and digital banking transformation goals.
- Provide strategic leadership and oversight for the ICT department, systems infrastructure, and technology operations.
- Lead implementation, maintenance, and continuous improvement of core banking systems and associated digital banking channels.
- Oversee ICT projects, systems upgrades, integrations, and technology transformation initiatives.
- Research, design, and implement technology solutions to improve operational efficiency and customer service delivery.
- Ensure high availability, reliability, and performance of ICT infrastructure, applications, and communication systems.
- Manage ICT budgets, vendor relationships, contracts, and procurement of ICT hardware and software solutions.
- Oversee administration of servers, networks, databases, telecommunications systems, and digital banking platforms.
- Ensure proper management of company websites, intranet systems, email platforms, and digital document repositories.
- Supervise daily system backups, disaster recovery procedures, and business continuity management processes.
- Develop and maintain comprehensive disaster recovery plans, cyber security frameworks, and ICT operational procedures.
- Ensure compliance with cyber security standards, ICT governance frameworks, regulatory requirements, and data protection policies.
- Conduct cyber security assessments, vulnerability reviews, and information security monitoring activities.
- Monitor and audit ICT systems to ensure data integrity, system security, and operational compliance.
- Lead user support services and ensure timely resolution of ICT incidents and service requests.
- Coordinate ICT user training and promote best practices in systems utilization and cyber security awareness.
- Maintain ICT asset registers and ensure proper tracking, maintenance, and utilization of ICT equipment.
- Develop and review ICT policies, procedures, and operational manuals to align with emerging technologies and regulatory directives.
- Collaborate with internal departments, consultants, vendors, auditors, and regulators on ICT and systems-related initiatives.
- Provide leadership, coaching, mentorship, and performance management for ICT teams and project staff.
- Prepare periodic ICT performance reports, risk reports, project updates, and strategic technology recommendations for executive management.
Qualifications & Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
- Master’s Degree in ICT, Business Administration, Information Systems, or related discipline will be an added advantage.
- Professional certifications such as CISA, CISSP, ITIL, Certified Information Security Manager (CISM), Project Management, or related ICT certifications required.
- Minimum of 7 years’ progressive ICT experience, with at least 5 years in a senior ICT leadership role.
- Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
- Experience in the same business is preferred.
- Strong understanding of core banking systems, digital banking platforms, cyber security, and ICT governance frameworks.
- Proven experience in ICT infrastructure management, disaster recovery, and enterprise systems administration.
- Strong project management, analytical, and strategic planning skills.
- Excellent communication, leadership, stakeholder management, and report writing abilities.
- Proficiency in ICT governance standards, system security frameworks, and technology operations management.
