The Head of Delivery, AFIYA (Accessible and Fair Insurance for Young Africans) is a senior leadership role responsible for providing strategic oversight and coordination to ensure the successful delivery, coordination, and scaling of FSD Africa's AFIYA projects. The incumbent will translate the program's vision into actionable implementation plans, manage resources effectively, build strong partnerships, and foster a high-performance delivery culture to maximize impact and innovation.
Key Responsibilities and Role Requirements
Programme Strategy & Project Design
- Work with the Principal, Innovation for Resilience, to develop a portfolio of impactful AFIYA projects in alignment with donor requirements.
- Actively contribute to the development of programme strategy, ensuring thorough understanding of and alignment with the goals of the pillar.
- Collaborate with the AFIYA team to identify and cultivate a portfolio of implementing partners and projects that collectively advance the project’s impact.
- Ensure programme designs are delivery-ready, scalable, and operationally feasible, working with technical and country leads.
- Take overall ownership of preparing programme documentation—such as concept notes, programme summaries, and proposals—for internal approvals.
Project Planning
Conceptualize and develop a portfolio of Implementing Partners and Projects which will collectively be effective in driving impact & systemic change:
- Oversee the development of detailed implementation plans, risk management frameworks, budgets, and cash-flow forecasts that will ensure AFIYA project success and address capacity gaps of partners.
- Draft terms of reference for engaging external consultants and resources to support the implementation of AFIYA projects.
- Identify, engage, and build relationships with key Implementing Partners (‘IP’s) and other stakeholders who have the capacity to effectively contribute towards the success of the AFIYA project.
- Support the development of IP workplans; ensuring alignment between partners’ plans and AFIYA’s Theory of Change and that the overall portfolio of projects has the capacity to leverage systemic change.
- Ensure that all staff, consultants, and implementing partners involved in a project are fully briefed concerning expectations; especially on project milestone targets, quality standards, data collection/reporting, and compliance with risk management/accountability requirements.
Project Implementation
Coordinate the roll-out of AFIYA projects so that results are achieved, risks are managed, and quality projects are delivered; ensuring that learning from projects is fully utilized to maximize impact and innovation.
Work with implementing partners and the Programme managers to assist them in implementing their projects according to the project plan:
- Organize regular progress meetings with the Programme Managers and the Implementing partners to ensure projects are on track.
- Address delivery shortfalls with a coaching style in the first instance.
- Negotiate assertively, with the administration of consequences, in case of persistent failure to deliver.
- Develop tools and approaches which will guide the team, implementing partners, and stakeholders in implementing best practice in AFIYA development; ensure that IPs are provided with any other necessary capacity-building support.
- Support the Principal, Innovation for Resilience, in risk management and results monitoring across the AFIYA project portfolio, ensuring alignment with the pillar’s strategic objectives.
Review the Monthly and Quarterly impact Report and take appropriate action on the basis of results and analysis:
- If desired results have been achieved, initiate strategies for widespread awareness-raising and ‘crowding in’.
- If desired results have not been achieved, either manage performance of the implementation team or adjust the strategy/approach.
Resource Planning & Budget Management
Ensure effective management of resources/budget for projects under management. Contribute to the management of the AFIYA financial resources; aiming to optimize the impact that is achieved with resources and ensuring compliance with FSD Africa and Donor policies:
- Liaise with the Finance Pillar to maintain oversight over budget and spend for AFIYA projects.
- Work with the Finance Pillar teams to develop resourcing plans and budgets for respective projects; including negotiating budgets with implementing partners as required.
- Liaise with the procurement team to develop and monitor procurement plans for respective projects to ensure effective management of external resources.
- Ensure programme expenditure translates into delivery progress and outcomes, working closely with Finance to flag underperformance, absorption risks, or misalignment between spend and results.
Monitoring and Evaluation
Collaborate with the Development Impact (DI) team to continuously develop broad and deep understanding of AFIYA project.
- Lead in the preparation of periodic programme updates to Mastercard on intervention outputs/milestones, including toolkits and lessons learned.
- Ensure that credible performance and learning evidence is available and actively used to inform delivery decisions, adaptation, and scaling.
- Ensure that project measurement and achievement trackers are updated quarterly.
- Liaise with the DI and Strategic Communications team to ensure effective dissemination of key learnings.
Influencing & Communications
Lead in the effective utilization of Strategic communications strategies to drive impact and systemic change:
- Contribute towards stakeholder mapping for the Project, identifying key decision makers / power brokers and participating in developing innovative ideas for influencing them and/or transforming their mindsets.
- Contribute to the project’s advocacy and communications activities, supporting thought leadership activities, coordinating events, forums etc. within the areas of responsibility.
- Participate in networking events and/or convene stakeholders in order to build awareness and influence the thinking around specific AFIYA project areas.
- Coordinate the AFIYA knowledge management activities such as development of toolkits, research notes etc.
Team Leadership
Lead the AFIYA team of staff and consultants in a manner that empowers them to add value to the project and deliver high standards of performance:
- Set a strong delivery culture characterized by accountability, pace, learning, and collaboration across countries and functions.
- Ensure that each AFIYA team member is provided with clarity concerning goals and expectations of their personal role in achieving results, standards and behaviour.
- Plan and organize the work of the AFIYA team to accomplish project strategic & project goals and targets in the most cost-effective and impactful manner possible.
- Ensure delivery of an engaging leadership style that motivates team members and results in high performance.
Qualifications and Education
- Master’s degree and 11 years of experience or Bachelor’s degree and 12 years of experience.
- Relevant postgraduate qualifications preferred.
- Excellent skills in written and spoken English.
