Head of Commercial

Key Responsibilities

• Define, own, and execute the country-level commercial strategy to drive growth in net revenue, order volume, and market share.
• Build, manage, and inspire a diverse, high-performing team across sales, account management, advertising, and on-demand services.
• Lead recruitment, onboarding, and talent development, establishing clear performance standards and coaching frameworks.
• Oversee sales teams in identifying and scaling new restaurant partnerships that enhance the customer value proposition.
• Manage strategic relationships with Top Accounts, co-developing initiatives to accelerate partner growth.
• Drive the Advertising and Monetization strategy, including commercial modeling, pricing, and go-to-market plans.
• Utilize data analysis and commercial acumen to identify growth levers and process optimizations.
• Serve as the primary commercial Point of Contact (POC) for Regional and HQ stakeholders to implement global best practices.
• Continuously improve internal processes and tools to enhance efficiency and scale.
• Make autonomous, high-impact decisions in a fast-paced environment aligned with the company’s strategic vision.

Requirements and Qualifications

• 10+ years of experience in commercial leadership, preferably within top-tier consulting, high-growth tech, or large-scale operations.
• Proven track record of leading large, diverse teams in dynamic commercial functions.
• Strong strategic thinking and analytical skills with the ability to define actionable plans in complex environments.
• A hands-on leadership style with the ability to dive into details while empowering others.
• Extensive experience engaging with C-Level stakeholders and leading complex negotiations.
• Exceptional communication skills, capable of crafting compelling narratives and influencing at all levels.
• Demonstrated ability to foster cross-functional collaboration across sales, marketing, operations, and finance.
• Proactive, solutions-oriented mindset with a bias for action in ambiguous settings.
• Fluency in English is required; Swahili is a strong plus.
• Bachelor’s or Master’s degree in a relevant field.