The GSC Market Logistics Specialist role involves coordinating and executing logistics activities across the market, ensuring seamless operations from shipment optimization to inventory control, sales support, and regulatory compliance.
Role Responsibilities
Logistics Co-ordination
- Communicate with supply chain colleagues and freight forwarders to optimize shipping activities until 3PL warehouses deliveries.
- Daily updating of the shipping register with upcoming shipments, pre-alerts and delivery status.
- Support by performing track and trace activities on all upcoming shipments.
- Clearing instruction completion and share with Freight forwarder.
- Prepare Invoice documentation for processing readiness.
- Ad Hoc queries / shipment follow-up for invoices or other shipment related requests.
- Save and archiving of all shipping documents.
Inventory & Sales Support
- Requesting of import permit numbers.
- Support with GTS production system management update for product license and classification.
- Maintenance of import permit tracker.
- Record all transportation deviations received from the LSP on QTS system.
- Perform daily sales validation checks is done between LSP and Pfizer.
- Ensure missing customer and pricing is shared with relevant stakeholders.
- Support with Sales reconciliation to ensure sales alignment between LSP and Pfizer monthly.
- Raise tickets to address any SAP or LSP system errors identified.
- Support with required sales/inventory corrections.
- Support with generating monthly sales report to Commercial and for compliance reporting.
- Compile a quarterly Free Goods Review report for review and sign-off by Finance and Market Supply Chain Planning Manager.
Procure to Payment Support and Customer Service
- Support with vendor creation and GSC purchase order processing.
- Update LSP Invoice tracker and vendor invoice query support.
- Support by raising critical business payment when required for EAR.
- Management of the Shipping tracker Customer Service.
- Deliver on Time as per Purchase Order (if product is available / not applicable for stock-out products).
- Entering Order in Prime for export markets and SAP for local market Kenya.
- Minimum Lead Time to Customer.
- Import Permit Lead Time (follow up efficiency).
- Accuracy of SAP Inventory (corrections completed in the system required at order processing stage).
- Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) – traceability of documentation (system and physical).
- Cost Optimization (through finding efficiencies in process, consolidation, mode changes, waste reduction, etc.).
- Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc.) and business colleagues (as relevant).
- Interface with Supply Planning and Logistics Team to align on customer orders (pending orders, backorders, priority orders, allocations, etc.) in ensuring minimum no-stock, minimal penalty on customer orders.
- Timely processing of customer product returns and tender claims.
- Proactively address and resolve customer complaints related to delayed shipments, pricing errors, or incorrect deliveries to ensure customer satisfaction.
- Coordinate with internal stakeholders (Commercial, Logistics, Finance) to resolve customer issues and ensure seamless service delivery.
- Actively track and measure customer satisfaction, using feedback to drive process improvements.
Compliance
- Execute / Liaise Warehousing and Distribution processes, tasks and documentation in compliance with:
- Goods Distribution Practice (GDP) regulations,
- Pfizer’s Supply Chain Quality Agreement(s) for Logistics Service Providers,
- Pfizer minimum standards of care (EH&S, BCP, DG, Controlled, Global Security),
- FMD/Serialisation mandate,
- Global Trade compliance,
- FCPA guidelines, and all applicable Global and Local policies and regulations
- Maintain the quality and integrity of the distribution supply chain.
Qualifications
Technical Skills
- BS/BA Degree or Diploma required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alike.
- Minimum of 3–5 years of experience in supply chain, planning, or related fields.
- Experience leading business review with external partners.
- Experience leading cross-functional team projects.
- Demonstrated business acumen, industry, and product knowledge; including trends, competitive landscape and industry best practices which can impact the business.
- Operational Excellence experience.
- Experience in Pharma industry considered an asset.
- CPIM or CSCP certification by APICS is preferred.
