The GPS Technician Coordinator provides leadership and technical guidance to the technician team, ensuring high-quality device installations and operational efficiency. The role is centered on motivating staff, addressing technical challenges in the field, and establishing robust training mechanisms to minimize device downtime. The coordinator is responsible for managing inventory, tools, and reporting to maintain the company's technical standards.
Responsibilities
Provide leadership to technicians by showing them how installations are done and motivate them by addressing their issues during branch installations.
Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline.
Ensure technicians have enough devices during installations/re-installations to avoid delays.
Attend to technicians on technical matters during installations and sort out any challenges.
Train technicians on new methods of doing installations to reduce offline occurrences.
Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations.
Ensure technicians always have all the required installation tools.
Ensure timely submission of offline reports to your supervisor for action.
At least once every two months, re-train technicians on installations and approve their skill for future installations.
Give or take away approvals for technicians to perform installation work.
Perform any other duty assigned.
Requirements and Qualifications
Education: Minimum of BA/BSc/HND qualification.
Experience: Minimum 3 years’ experience in device installation, technical field operations, or a related hands-on technical role.
Leadership: Proven experience in supervising or leading field technicians.
Technical Knowledge: Strong technical knowledge of installation processes and device troubleshooting.
Training Skills: Ability to train, mentor, and evaluate technician competency and performance.
Problem-Solving: Good problem-solving skills with the ability to resolve technical issues promptly.
Organization: Strong organizational and reporting skills, including experience preparing operational reports.
Planning: Ability to plan, coordinate, and ensure availability of installation tools and devices.
Communication: Strong communication and leadership skills.
Attributes: High level of integrity, accountability, and attention to quality standards.
How to Apply
Interested and qualified candidates should apply online through the Mogo Finance recruitment portal on Sage HR. Please visit https://www.myjobmag.co.ke/apply-now/1168434 to submit your application.
