Mogo Finance is seeking a GPS Re-installation Coordinator to oversee the technical and operational aspects of GPS device management and debt recovery. In this role, you will be responsible for organizing work tasks to ensure efficient operations, maintaining full compliance with company policies, and supervising a team to achieve collection targets. You will also be tasked with monitoring customer contractual obligations and providing technical support and training to staff on call center tools and ERP systems.
Key Responsibilities
Organize and coordinate work tasks to ensure efficient operations.
Ensure full compliance with ethical standards, company policies, and procedures.
Maintain confidentiality of company and customer information at all times.
Ensure timely execution and completion of duties assigned under this Job Description.
Maintain full knowledge of the company’s operations, structure, products, and services.
Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes.
Supervise team activities to ensure achievement of set collection targets.
Monitor, train, and support staff on the use of call centre tools and the company ERP system.
Identify training needs and develop relevant training materials for the team.
Allocate portfolios and distribute daily tasks to debt collection agents.
Conduct performance reviews in line with company requirements.
Engage customers and advise on viable debt repayment solutions.
Ensure accurate and up-to-date customer data is maintained and accessible to relevant stakeholders.
Conduct coaching sessions, call listening, and call calibration for agents.
Handle customer inquiries via calls and in-person office visits when required.
Provide recommendations for continuous improvement of debt collection processes.
Perform any other duties as assigned.
Requirements
Must have a Certificate, Diploma, or Degree in Engineering, Business, Finance, Economics, or any other relevant field.
Previous experience in GPS tracker installation and maintenance.
Technical knowledge of GPS tracking devices and related topics.
At least 1 to 2 years of experience in a supervisory or recovery role.
Strong leadership, coaching, and performance management skills.
Excellent communication, negotiation, and customer engagement skills.
High level of integrity, professionalism, and confidentiality.
Strong analytical, organizational, and problem-solving abilities.
Proficiency in ERP/CRM systems and call center tools.
How to Apply
Interested and qualified candidates should apply online by visiting the Mogo Finance recruitment portal at talent.sage.hr.
