Mogo Finance is seeking a GPS Installation Manager to take full ownership of the end-to-end GPS installation and re-installation processes. This role is designed for a proactive leader who thrives on building systems from scratch, optimizing existing workflows, and managing diverse operational teams in a fast-paced environment. The manager will be responsible for transforming ambiguity into clear execution structures while ensuring high-quality service delivery across all regions.
Key Responsibilities
Process Ownership & Development
Workflow Management: Take full ownership of the end-to-end GPS installation and re-installation process.
Efficiency Optimization: Analyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency.
System Building: Build clear structures, Standard Operating Procedures (SOPs), and tracking systems where they are missing or insufficient.
Continuous Improvement: Continuously test, refine, and optimize processes based on data and field feedback.
Team Leadership & Capability Building
Lead and develop three primary operational teams:
Admin Team: Ensuring accuracy and reliability of system data.
Installation Coordinators: Managing technicians, overseeing training, and ensuring high-quality installations.
Re-installation Coordinators: Engaging offline clients and coordinating priority re-installations with local branches.
Culture & Training: Set clear expectations, foster a performance-driven culture, identify skill gaps, and implement robust training plans.
Empowerment: Empower teams to follow structured processes while maintaining necessary flexibility.
Performance, Quality & Problem Solving
KPI Tracking: Define and track key KPIs including installation turnaround time, GPS uptime, and re-installation success rates.
Data-Driven Analysis: Use data-driven insights to identify root causes of issues rather than just treating symptoms.
Operational Troubleshooting: Actively troubleshoot operational challenges and implement sustainable fixes.
Quality Control: Ensure consistent quality of installations across all regions.
Requirements
Education: Bachelor’s Degree or Diploma in Engineering or any related Technical Field.
Experience: Proven experience in operations or process management.
Leadership: Strong leadership experience managing multi-layered or distributed teams.
Field Operations: Experience coordinating field or regional operations.
Mindset: Strong analytical and problem-solving mindset with the ability to turn ambiguity into clear structure.
Communication: Excellent communication and stakeholder management skills.
Candidate Profile
We are looking for individuals who enjoy building processes from scratch and improving broken ones. You should be comfortable in fast-changing environments, think in terms of systems and long-term solutions, and be capable of driving initiatives independently.
How to Apply
Interested and qualified candidates should apply via the Mogo Finance portal on talent.sage.hr by visiting the application link provided below.
