Information TechnologyFull-TimeEntry-level(0-1 yr)
Job Description
The Knowledge, Insights and Client Support (KICS) team is a core part of Dalberg’s Global Shared Services team. This team focuses on harnessing organizational knowledge and extracting insights from global projects to improve client service delivery, strengthen business development, and contribute to the social impact and development sector. The KICS Coordinator plays a critical role in managing Dalberg’s knowledge systems, vendor relationships, and data processes. They focus on maintaining and improving systems, ensuring compliance with organizational expectations, and providing proactive support to staff.
Responsibilities
Maintain and manage knowledge and insight systems (30%)
Oversee functionality, updates, and enhancements of knowledge management systems to meet global staff needs.
Manage user access, troubleshoot technical issues, and ensure integration with other tools.
Conduct regular audits for data accuracy, consistency, and policy compliance.
Collaborate with AI Consultants to implement system improvements.
Track business development accounts and procurement platforms.
Coordinate contract renewals, procurement processes, and vendor evaluations.
Support standard KICS processes across the firm (30%)
Support management of practice areas, client service teams, and administration of client surveys.
Ensure smooth rollout and adoption of AI tools, providing training and support.
Facilitate implementation of standardized processes to enhance efficiency.
Update organizational data repositories regularly.
Prepare reports on system usage, compliance, and performance metrics.
Support dashboards and visual reports to track team goals.
Staff knowledge support (30%)
Act as a responsive resource for staff queries regarding knowledge systems and tools.
Serve as a liaison between operations functions and systems at Dalberg.
Provide guidance and troubleshoot issues, escalating to technical teams or vendors when necessary.
Support business development teams with past project information and proposal logistics.
Maintain a library of FAQs and guides for staff.
Special projects and strategic initiatives (15%)
Manage special projects that advance KICS team strategic objectives.
Collaborate with cross-functional teams to pilot new systems or initiatives.
Assist in designing new processes to drive innovation and efficiency.
Requirements and Qualifications
A bachelor’s degree in a relevant field related to Data (e.g., Information Systems, Data Science, Statistics), Development (e.g., International Development, Public Policy), or Business and Management (e.g., Economics, Business Administration, Operations Management).
0-1 year of experience in systems management, vendor management, knowledge management, or related operational roles (internships and academic projects included).
Proficiency with knowledge management systems, content management platforms, or data repositories.
Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) and automation platforms (e.g., Zapier, Power Automate).
Strong knowledge of Excel and data analysis tools; familiarity with reporting/visualization tools (e.g., Power BI, Tableau) is a plus.
Exceptional attention to detail and ability to manage multiple tasks.
Excellent communication skills and a proactive, customer-service-oriented attitude.
Comfort working across time zones in a highly international, collaborative environment.
How to Apply
Interested and qualified candidates should apply online via the Dalberg application portal at dalberg.hua.hrsmart.com.
