Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
We call ourselves The Social House, as we aim to be a Melting Pot for getting people together, and because our way of doing things is perhaps just a little more personable and informal than some. And a touch off-beat: unusual cuisines; unexpected events; untypical meetings; unorthodox interiors; unconventional bedrooms; uncommon people.
Role Overview
As a Front Desk Agent, you will be the first point of contact for our guests, delivering an exceptional guest experience that aligns with our unique and personable brand values. You will handle check-ins, check-outs, reservations, and guest inquiries, ensuring a warm and professional reception.
Key Responsibilities
Welcome guests and manage check-ins and check-outs
Handle reservations, room allocations, payments and billing
Respond to guest requests and resolve concerns promptly
Maintain accurate guest and reservation records
Coordinate with Housekeeping, Security and other departments
Manage calls, emails, messages and shift handovers
Promote hotel rooms, dining, events and services
Protect guest information and maintain a welcoming reception area
Requirements
Diploma or certificate in Hospitality, Front Office or a related field.
At least 2 years' hotel front-office experience. Practical knowledge of Opera PMS.
Strong communication and problem-solving skills.
Understanding of reservations, billing and payments.
Professional, organised and calm under pressure.
Excellent grooming and telephone etiquette.
Flexible to work shifts, weekends and public holidays.
A strong fit with our brand values.
How to Apply
Send your CV, cover letter and relevant culinary certificates to beyourself@thesocialhouse.ke with "Front Desk Agent" as the subject.
