Freight Forwarding Operations Supervisor - Declaration M/F

Key Responsibilities

• Acknowledge Receipt & Pre-Declaration Review: Acknowledge receipt of full document sets from IFFOS Operators; verify validity and completeness; allocate files to declarants; liaise with team leaders to request missing info; ensure declarations are accurate in iCMS, SPOT, and WAY; submit PGA-CDs, KEBS-CD, and PA-CDs in TFP.
• Customs Entry Lodgment & Work Distribution: Lodge customs entries in iCMS; ensure fair work distribution; ensure declarants meet daily KPI target of 100 lines per day.
• Continuous Monitoring & Follow-Up: Monitor TFP and iCMS systems continuously for entry approvals; respond promptly to rejected entries/permits; escalate issues to avoid delays.
• Support & Coordination: Provide guidance on customs documentation, duties, and regulations to Team Leaders, Supervisors, and Port Operators.
• Query Resolution & Escalation: Handle customs queries; escalate unresolved issues within 24 hours; conduct physical interventions at relevant offices/ports when necessary.
• Reporting & Monitoring: Share daily Job Allocation Reports and enforce submission of Daily Activity Reports by declarants.
• Duty and Tax Projection: Perform accurate duty, tax, and bond projections to support entry processing.

Requirements & Qualifications

• Diploma in Clearing & Forwarding (C & F) or related field.
• iCMS training.
• East African Freight Forwarding Practicing Certificate (EAFFPC) is an added advantage.
• Minimum of 5 years' experience in a busy logistics/freight forwarding industry.